Log in to your Cochlear account
Log in and review your sound processor options.
Upgrade to more easily hear and connect with our changing world.
Nucleus® customers can choose between the Nucleus 7 and Kanso 2 Sound Processors.
Baha customers can upgrade to the latest Baha 6 Max Sound Processor.
Answer a few questions and select your preferred funding option.
A customer service representative will call you to process your request and answer any questions.
There are many benefits to upgrading your older generation device. Advances in technology may provide you with a better hearing experience, particularly in challenging environments. You can also enjoy new features that help you connect with people face to face, online or on the phone, and enjoy your favourite activities.
Many insurance providers will help fund an upgrade after you’ve used your current device for a number of years. Also, if your current sound processor is lost or irreparably damaged, or nearing the end of its useful life, upgrading offers the opportunity to get a next-generation sound processor as your replacement device.
There are several funding pathways for upgrading processors.
To understand which is the best funding pathway for you, simply submit an upgrade request on the sound processor you are most interested in, and our team will be happy to guide you through the process. Alternatively you can speak with your Health Care Professional.
After consulting with your Health Care Professional, choose which sound processor best suits your needs, along with colour and funding pathway and submit a 'request for information'. Our team of experts will then contact you and guide you through all your options and be with you every step of the way.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
Prior to placing an order for a sound processor, ensure you have consulted a health professional to confirm that the sound processor is right for you and ensure you seek assistance from a health professional if you sound processor need to be adjusted.
Cochlear™ Nucleus® implant systems are intended for the treatment of moderately severe to profound hearing loss.
^The Cochlear Nucleus Kanso 2 Sound Processor with Aqua+ is dust and water resistant to level of IP68 of the International Standard IEC60529 and can be continuously submerged under water to a depth of up to 3 metres for up to 2 hours. Refer to the relevant User Guide for more information.
* The Kanso 2 Sound Processor and Nucleus 7 Sound Processor are compatible with Apple and Android devices. For compatibility information visit www.cochlear.com/compatibility
** Credit services are being provided by zipMoney and subject to zipMoney’s terms and conditions.