With the Nucleus® Smart App, you can optimise your hearing experience directly from a compatible Apple or Android^TM device. The app lets you pair a compatible sound processor via Bluetooth® with your compatible smartphone, allowing you to quickly change programs, adjust volume, control streaming accessories, access operating tips and locate a lost or misplaced sound processor.
 

Data sync

When you enable data sync, hearing data from your sound processor and the Nucleus® Smart App will be regularly synchronised with Cochlear services to make it accessible from all of your connected devices. The data sent includes data from the Nucleus Smart App's Hearing Tracker feature, such as how much time you spend in speech and how often your sound coil is disconnected. The synchronised data does not include or reveal details of your medical condition. By synchronising this data with Cochlear, users of multiple mobile devices will see the same data in Hearing Tracker across each mobile device.

The data sync feature is enabled on a per-recipient basis. When a parent or carer enables the data sync feature for a Cochlear implant recipient, the feature will also be enabled for their spouse and/or other carers that are using the Nucleus Smart App with the implant recipient's device. For example, if the parent of a Cochlear implant recipient enables the data sync feature for their child’s sound processor(s), this will also enable the feature for the implant recipient’s other parent who is using the Nucleus Smart App to control their child's sound processor from their own mobile device. Similarly, when one parent or carer disables the data sync feature, it is disabled for all other carers of the implant recipient.

Cochlear uses the personal information received via the data sync feature to provide the synchronisation service and to enable other Cochlear services available in select markets. Additionally, Cochlear uses the personal information only in a de-identified form, without the names of the recipients or of the carers, to identify trends, to advance and share scientific research findings, to understand how its products and services are used, and to continually improve its products and services. We will retain the data sync data for as long as you maintain your Cochlear account or until you request otherwise.

The data sync feature is not necessary for your use of your sound processor. It is an optional feature that you can enable or disable from the Settings screen within the Nucleus Smart App at any time.

Data Sharing

The Data Sharing feature of the Nucleus Smart App is available in select markets and enables you to share your hearing data with a participating clinic. When you share your hearing data with a clinic, the clinic will be able to view data from your hearing implant, sound processor and the Nucleus Smart App, as well as any data specifically related to services that rely upon the Data Sharing feature, such as Remote Check. The data shared with your clinic can help your health care professional better understand how you are using your device and its performance.

To enable Data Sharing, you must first enable Data sync (described above) to regularly synchronise your data to Cochlear. Data Sharing is only available to participating clinics in select markets. If your clinic enrols you in a service that relies upon Data Sharing, such as Remote Check, you will be prompted within the Nucleus Smart App to enable the request to share your data with the clinic. From within the Settings menu in the Nucleus Smart App, you can view which clinics you are sharing data with and which ones have requested you to enable Data Sharing. You can disable Data Sharing at any time.

Essential Data

When you log in to the Nucleus Smart App with your Cochlear^TM Account, information related to your implant and sound processor is sent to Cochlear. This information allows us to validate that the app is being used with approved hardware.

Notifications

The Nucleus Smart App asks you to enable notifications to allow the app to notify you with important alerts regarding your sound processor. This feature also enables background features such as the Hearing Tracker.

You can enable or disable this feature in your smartphone's app notification settings.

Find My Processor / Location Services

The Nucleus Smart App uses your device's GPS and WiFi or cellular network to help you find a lost or misplaced sound processor. It does this by storing the last place you used your sound processor, and the last location where the app was used with your sound processor. Your location data is not sent to Cochlear.

You can enable or disable this feature within your smartphone's settings for location services.

Analytic Data

The Nucleus Smart App collects and sends de-identified data to Cochlear about how the app is used and any errors it encounters. This data helps Cochlear continually improve the Nucleus Smart App and other Cochlear products and services. Examples of analytic data include the type of mobile device and operating system used, how often features within the app are used, and internet protocol addresses to assess the general geographic region in which the app is used. Cochlear implements technological and administrative measures to prevent this data from being associated with your identity.

Creating a Cochlear Account enables you to login to and use a variety of Cochlear services and apps, such as the Nucleus Smart App, the myCochlear web portal, and our online store. Services which make use of Cochlear Accounts vary by market.

When you create a Cochlear Account, we ask for your name, email address and date of birth. We use this information to associate your Cochlear Account with your Cochlear device registrations to help us provide the most relevant services to you. Additionally, your email address may be used for communications related to your Cochlear account and date of birth helps us ensure that child accounts are only created with the consent of a parent or guardian.

Child Accounts and Parental Consent

Cochlear services and apps may be used by children via a Child Account. Child Accounts can be created by parents or guardians through the services and apps which permit their use, such as the Nucleus Smart App. See the Nucleus Smart App FAQ for instructions on creating a Child Account.

Child Accounts may access the same Cochlear services and apps available to adults. This may result in personal information being sent to Cochlear. For example, a child using the Nucleus Smart App may enable features such as data sync which is described more fully in the Nucleus Smart App privacy supplement.

Cochlear Account-enabled services available in some markets enable the sharing of health information with a designated healthcare professional. Once enabled, parents may request such services be disabled at any time by contacting the healthcare professional or Cochlear.

Parents may review, edit, request the deletion, or prevent further collection or use of their children's personal information by contacting us as described in this privacy policy.

Personal information collected

When you apply to work at or for Cochlear, you are asked to provide a variety of information, such as contact details, a detailed employment and educational history (e.g. CV/resume and/or academic transcripts), proof of work eligibility (e.g. passport and/or visa), and a description of your skills (e.g. foreign languages).

Information about you may also be collected from others as a result of:

• Interview feedback
• Reference checks
• Background checks
• Web searches such as via Google or LinkedIn
• Psychometric assessments

The specific information requested from you and collected from others may vary by country.

Purpose of collection

Information collected in the job application process is used for purposes such as assessing your suitability for one or more roles, maintaining a record of representations made to Cochlear at the time of application, and helping us assess the effectiveness of our job applicant screening tools and processes. This information is also used to ensure we understand your background, strengths, and opportunities for development.

Sharing with third parties

Beyond our use of vendors acting on Cochlear's behalf, personal information collected in the job application process will not be shared with third parties without your consent. When you provide personal or employment references as part of your job application, Cochlear may contact those individuals and disclose to them that you have applied to work at Cochlear.

Retention period

In the event that your application to work at or for Cochlear is successful, we will retain your job applicant data for the duration of your employment/engagement at Cochlear. If you leave Cochlear's employment/engagement, your job applicant data will be deleted in accordance with Cochlear's internal data retention and deletion standards.

Cochlear deletes job applicant data within 12 months of an unsuccessful application, unless you have asked Cochlear to keep the application data on file to consider you for future roles, in which case the data will be deleted within 5 years of the last time you were considered for a role.

Bring Back The Beat is a fun mobile app to help Cochlear implant recipients regain or develop a new appreciation of music by learning to distinguish instruments, tones and pitch. When you use the app we collect some personal information and use it to bring you the best experience possible.

Personal information collected

When you use Bring Back The Beat, we collect and use the following categories of personal information:

Sharing of personal information

When you use Bring Back The Beat, we use your first name and last initial to identify you on the leaderboard to other Bring Back The Beat players. If you connect Bring Back The Beat to your Spotify account, we will also send information to Spotify about your use of Bring Back The Beat. Otherwise, we will share your personal information with other third parties only with your consent or based on a lawful obligation to do so. Note, if you choose to upload a photo to personalise your gaming experience, the photo will not be displayed on the leaderboard or shared with other players.

Retention of your personal information

We will retain your Bring Back The Beat game data for as long as you have a Cochlear Account or until you ask us to delete it. If you delete your Cochlear Account, we may retain de-identified analytic data about how you used Bring Back The Beat.

We will keep your Spotify data for as long as you keep your Spotify account connected to Bring Back The Beat. You can disconnect your Spotify account from within the Bring Back The Beat app by tapping the Spotify icon within the Repertoire game mode and following the disconnect prompts.

Cochlear's Remote Check enables Cochlear implant recipients to use the Nucleus Smart App to conduct self-tests at home and share those results and device diagnostic information with a participating clinic. When the self-tests are conducted, the test results, including personal information will be sent to Cochlear.

Participation in Remote Check is optional, and you may withdraw from Remote Check at any time by contacting your clinician or by contacting Cochlear as specified below.

Personal information collected from Remote Check participants

Based upon your consent, we collect and use the following categories of personal information:

Based upon Cochlear's interests in continually improving Cochlear’s products and services, we use also use the information collected via Remote Check in a de-identified form to better understand the use of our products and services, and to continue to innovate new hearing solutions.

Sharing of personal information

The key purpose of Remote Check is to enable you to perform self-tests and share your results with your clinic. We will only share your Remote Check information with the clinics you approve. You can control which clinics have access to your Remote Check information through the Data Sharing feature of the Nucleus Smart App. Read the Nucleus Smart App privacy supplement for more information on the Data Sharing feature. If applicable, your designated parent, guardian or carer will also be able to access the personal information we collect from you. We will share your personal information with other third parties only with your consent or based on a lawful obligation to do so.

Retention of your personal information

The information collected through Remote Check is stored by Cochlear on your behalf unless and until you direct us to delete it.

Cochlear Family is a free-to-join membership program offered by Cochlear to recipients in select markets. It supports recipients, their families and carers as they learn to use and live with their device.

When you join Cochlear Family you will receive communications from Cochlear which may include information about new services and products, promotions, special offers, invitations to events and optional surveys. These communications may be delivered through different channels, depending on the contact information you have provided, including - email, mail, phone and text.

You can leave Cochlear Family at any time by contacting us via one of the methods described at the end of this Privacy Policy. If you choose to leave Cochlear Family you will no longer be entitled to access the benefits of the program. Should you wish to re-join the program you can do so at any time by contacting your local customer support team.

Personal information collected from Cochlear Family members

Based upon your consent, we collect and use the following categories of personal information:

Sharing of personal information

If applicable, your designated parent, guardian or carer will also be able to access the personal information we collect from you. We will share your personal information with other third parties only with your consent or based on a lawful obligation to do so.

Retention of your personal information

We will retain your Cochlear Family information for as long as you remain in the program.

Cochlear Conversations is an invitation-only program offered by Cochlear to recipients and their carers in select markets. The aim of Cochlear Conversations is to conduct market research and collect feedback from Cochlear customers to help inform and improve Cochlear products and services.

When you join Cochlear Conversations you will receive invitations to provide feedback and to participate in surveys and/or other market research activities. These communications may be delivered through different channels, depending on the contact information you have provided to us, including - email, mail, phone and text.

You can leave Cochlear Conversations at any time by contacting us via one of the methods described at the end of this Privacy Policy.

Personal information collected from Cochlear Conversations members

Based upon your consent, we collect and use the following categories of personal information:

Sharing of personal information

If applicable, your designated parent, guardian or carer will also be able to access the personal information we collect from you. We will share your personal information with other third parties only with your consent or based on a lawful obligation to do so.

Retention of your personal information

We will retain your Cochlear Conversations information for as long as you remain in the program. We will de-identify any retained data within 12 months of you leaving the program.

Our Cochlear Volunteer Program is a team of volunteers made up of thousands of people and their loved ones around the world who hear with a Cochlear solution. They all share one thing in common – a passion for helping others on their hearing journey.

Our Cochlear Volunteers share their stories, offer support and provide information to anyone considering or getting a Cochlear hearing solution, including their parents, family members or friends.

Personal information collected through expressions of interest

When you submit an expression of interest to become a Cochlear Volunteer, we will ask you for certain personal information to evaluate your application.

Based upon your consent, we may collect and use the following categories of personal information to determine the extent to which suitable opportunities are available for you to participate as a Cochlear Volunteer:

• Your name and contact details such as your email address and phone number;
• Biographical and health information, such as your age or date of birth, your level and duration of hearing loss, and your use of hearing devices;
• Your personal history as or connection to a Cochlear implant recipient, as well as your interests, skills and availability; and
• In some countries, a criminal background check, police clearance, or other background check for an additional security and qualification measure.

Personal information collected from Volunteers

Based upon your consent, we collect and use the following categories of personal information:

Sharing of personal information

In evaluating your expression of interest, Cochlear will not share your personal information with third parties without your consent or a lawful obligation to do so.

If you become a Cochlear Volunteer, Cochlear may share your details with individuals who are interested in learning more about your hearing journey or with organisations involved in events where you may speak in your capacity as a Cochlear Volunteer. If applicable, your designated parent, guardian or carer will also be able to access the personal information we collect from you. We will share your personal information with other third parties only with your consent or based on a lawful obligation to do so.

Retention of your personal information

If you join the Cochlear Volunteer Program, we will retain your volunteer information for as long as you remain in the program. If you do not join the Cochlear Volunteer Program, the personal information included in your expression of interest will be destroyed shortly after such a determination.

Cochlear regularly conducts or supports a variety of events, large and small, at venues all over the world (Events). Audiences for Events include individuals seeking to learn more about Cochlear products and services, recipients of Cochlear medical devices, Cochlear Volunteers, and health care professionals.

Personal information collected for Events

When you register for and/or attend an Event, based upon your consent and upon our interest in facilitating your attendance, we collect and use the following categories of personal information:

Sharing of personal information

If you agree to a separate media release, we may share recorded media featuring your image and/or voice via social media, website, print or as otherwise specified in such a media release. We will share your personal information with our service providers and business partners, as relevant to their involvement with and/or the services they provide for our Events. We will share your personal information and travel details as necessary to book any agreed travel and/or accommodation (e.g. sharing your name and date of birth with an airline to book flights). We will share your personal information with other third parties only with your consent or based on a lawful obligation to do so.

Retention of your personal information

We will retain records of Event registration and attendance only for as long as is necessary for the proper management and administration of the Event and to analyse event demographics and trends over time.

With the Osia® Smart App, you can optimise your hearing experience directly from a compatible Apple or Android™ device. The app lets you pair an Osia Sound Processor via Bluetooth® with your compatible smartphone, allowing you to change programs, adjust volume, control streaming accessories, access operating tips and locate a lost or misplaced sound processor.

Personal information collected through the Osia Smart App

Based upon the services you request and/or upon your consent, we collect and use the following categories of personal information:

Sharing of personal information

If applicable, your designated parent, guardian or carer will also be able to access the personal information we collect from you. We will share your personal information with other third parties only with your consent or based on a lawful obligation to do so.

Retention of your personal information

The information related to your Cochlear Account is stored by Cochlear unless and until you direct us to delete it. Analytic data is stored indefinitely in a de-identified form to enable us to identify trends in the use and operation of the Osia Smart App.