Remote Care
Stay connected to your patients and provide convenient, consistent care when it’s needed, without a clinic visit.
Your patient, your care, anywhere
Patients deserve ongoing care that is designed to maximise their performance while keeping them connected to you, no matter where life takes them.
Cochlear™ Remote Care solutions give you the flexibility to deliver quality care to your patients without a clinic visit, fitting into their lives and your schedule. You can perform Remote Care activities at a time that suits you, and your patients can conveniently access Remote Care through their compatible smartphone*, wherever they are.
Remote Care benefits
Most adults with hearing loss would use remote care options if they were offered by their clinician.1
For patients
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For clinics
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Remote Check
For patients with a compatible sound processor*, Remote Check is an asynchronous tool which helps you monitor their progress remotely and provide care when it's needed.
Using the Nucleus Smart App on a compatible smartphone*, patients can complete a range of hearing health checks at a convenient time and place, without visiting the clinic. The results are then available for you to review.
Remote Check gives you the flexibility to monitor patient performance remotely, providing similar insights to an in-person visit4 which can help you plan your patients' continued care.
Activities in a Remote Check
When surveyed, clinicians reported it took as little as ten minutes to review Remote Check results.5
Patient tasks
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Data from sound processor
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Remote Assist
For patients with a compatible sound processor, Remote Assist can provide convenient, real-time care through a scheduled video appointment.
During a Remote Assist session, you can assess and discuss how your patient is performing and adjust their sound processor settings if needed.
Remote Care for Nucleus sound processors
Remote Check and Remote Assist can be offered to patients with a compatible Nucleus Nexa, Nucleus or Kanso Sound Processor, a compatible smartphone and the Nucleus Smart App.*
Remote Care for Baha sound processors
Remote Assist enables the same fitting activities you would offer during a clinic appointment for patients with a compatible Baha sound processor, a compatible smartphone and the Baha Smart App.*
More information
Disclaimer
* For information regarding the sound processors, implants, operating systems and devices that are compatible with Cochlear Remote Care, visit www.cochlear.com/compatibility
Remote Check is user-driven, so individual variables may impact the time taken to review results.
This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.
References
- Cochlear Limited. D1926565. Cochlear Telehealth Study. December 2020.
- Maruthurkkara S, Case S, Rottier R. Evaluation of Remote Check: A clinical tool for asynchronous monitoring and triage of cochlear implant recipients. Ear Hear. 2022;43(2):495–506.
- Cochlear Limited. D1739391. Remote Check Usage Investigation. April 2020.
- Maruthurkkara S, Allen A, Cullington H, Muff J, Arora K, Johnson S. Remote check test battery for cochlear implant recipients: proof of concept study. Int J Audiol. 2022;61(6):443–52.
- Cochlear Limited. D1803506. Global Remote Check Pilot Clinician Evaluation. October 2020