Accessibility statement for Cochlear

This accessibility statement applies to content published on the domain https://www.cochlear.com.

This website is managed by Cochlear ltd. We want as many people as possible to be able to use this website. You should be able to:

  • zoom in up to 200% without problems
  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader
  • Access all content in a meaningful and logical order
  • Use form fields and controls that are properly labelled and accessible
  • Navigate using consistent headings and structure across pages

This website is designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.1.

Compliance status

This website is partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. See ‘Non-accessible content’ for more details.

The website was last tested on 6 June 2025.

How we tested this website

A sample of pages was tested which reflected all the key user journeys for the target users of cochlear.com. A sample of pages was tested in June 2025, with ongoing ad hoc testing. All accessibility testing was done internally.

Feedback

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact contact email address

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email contact email address We'll consider your request and get back to you.

Non-accessible content

Below is a description of known limitations. Please contact us if you encounter an issue not listed below.

  1. Audio descriptions: Videos on this website do not have descriptive transcripts or audio descriptions so people using a screen reader cannot access the information (WCAG 2.2 A criterion 1.2.3 Audio Description). We plan to provide these and ensure all new videos meet accessibility standards.
  2. PDFs: Some PDFs are not fully accessible. People using assistive technologies may not be able to understand some content.
  3. Images: Some older images on the website do not have a text alternative, so people using a screen reader cannot read the information (WCAG 2.2 A criterion 1.1.1 - non text content).
  4. Heading hierarchy: Semantic information may be incorrect on some pages as headings have not been nested according to specification (WCAG 2.2 A criterion 1.3.1 - info and relationships).
  5. Accordions: Controls to expand or collapse accordions do not have accessible names (WCAG 2.2 A criterion 1.3.1 Info and relationships).

Preparation of this accessibility statement

This statement was prepared on 16 June 2025.

Accessibility Statement Disclaimer

This accessibility statement is reviewed periodically and may be updated as we continue to enhance our digital accessibility and compliance with the Web Content Accessibility Guidelines (WCAG). Please check back regularly for the latest information.


 

Publication date 16/07/2025

D2384368 V1 2025