Website Terms of Use

Cochlear Limited and its subsidiaries and affiliates (collectively, "Cochlear Group") welcome you to our websites. These Website Terms of Use ("Terms of Use") govern your use of the websites that display these Terms of Use (the "Website(s)").

The member of the Cochlear Group that operates the local Website you access is the entity identified in the “Contact Us” or (where applicable) the “Legal Information” section of our respective local Website(s) and will become the contracting entity under these Terms of Use (“Cochlear”, "we," "us," and "our").

Your Consent

PLEASE REVIEW THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING ANY OF OUR WEBSITES, YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY NOT USE OUR WEBSITES.

Changes to These Terms of Use

As we add new Websites (or add new features and functionality to existing Websites), we may need to update or revise these Terms of Use. We therefore reserve the right to update or revise these Terms of Use at any time by posting the revised version on our Websites. These changes will be effective as of the date we post as the effective date of the revised version on our Websites. Whenever reasonably possible, we will provide you with advance notice when we make material changes to these Terms of Use that will have an adverse impact on the use of our Websites.

You may access the current version of these Terms of Use at any time by clicking on the link marked "Terms of Use" at the bottom of each page of our Websites.

These Terms of Use were last updated on 18 December 2020.

Click-Through Agreements

These Terms of Use may be supplemented or amended by the terms of a "click-through" or "online" agreement between you and us. For example, when you register to become a member one of our Websites, you may be asked to agree to terms and conditions governing your use of the members-only portion of that Website. If you make a purchase on one of our Websites, you may be asked to agree to certain terms and conditions that govern your transaction. Special terms may also apply if you choose to participate in certain promotions available through our Websites, to obtain premium content, or to participate in an online contest or sweepstakes. If special terms and conditions apply, you will be asked to expressly consent to them, for example, by checking a box or clicking a button marked "I agree." The terms and conditions of any such "click-through agreement" will supplement and amend these Terms of Use, but only with respect to the subject matter of the "click-through agreement."

The Content of Our Websites Is Not Medical Advice

Our Websites contain information about the Cochlear Group, our products and services, and hearing health and wellness. None of our Websites is, however, intended to be or to be used in place of medical advice. Please read this important notice carefully:

THE CONTENT OF OUR WEBSITES, INCLUDING ALL TEXT, PHOTOGRAPHS, IMAGES, ILLUSTRATIONS, GRAPHICS, AUDIO, VIDEO AND AUDIO-VIDEO CLIPS, AND OTHER MATERIALS (COLLECTIVELY, “CONTENT”), WHETHER PROVIDED BY US OR BY MEMBERS OF OUR SOCIAL NETWORKING WEBSITES OR BY OTHER THIRD PARTIES, IS NOT INTENDED TO BE AND SHOULD NOT BE USED IN PLACE OF (A) THE ADVICE OF YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, (B) A VISIT, CALL OR CONSULTATION WITH YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, OR (C) INFORMATION CONTAINED ON OR IN ANY PRODUCT PACKAGING OR LABEL. OUR CONTENT DOES NOT CONSTITUTE MEDICAL ADVICE. SHOULD YOU HAVE ANY HEALTHCARE RELATED QUESTIONS, PLEASE CALL OR SEE YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER PROMPTLY. SHOULD YOU HAVE AN EMERGENCY, CALL YOU PHYSICIAN OR DIAL YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING MEDICAL ADVICE BECAUSE OF ANY CONTENT PRESENTED ON THIS SITE, AND YOU SHOULD NOT USE OUR CONTENT FOR DIAGNOSING OR TREATING A HEALTH PROBLEM. ADDITIONALLY, THE TRANSMISSION AND RECEIPT OF OUR CONTENT, IN WHOLE OR IN PART, OR COMMUNICATION VIA THE INTERNET, E-MAIL OR OTHER MEANS DOES NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN YOU AND US.

Buying goods and services through our website

Contracts for the sale of goods and/or services are governed by our terms and conditions of sale. If you do not agree to our terms and conditions of sale you will not be able to order any goods or services from our website.

Your Feedback

We welcome your comments, feedback, suggestions, and other communications regarding this Website and the information and services we make available through this Website (collectively, "Feedback"). Any Feedback you provide to us through our Website and through email, verbal communications and feedback forums will be and remain the exclusive property of Cochlear, and Cochlear may use such Feedback in any manner Cochlear deems appropriate without providing notice or compensation to you, and without seeking your permission. By providing Feedback, you are deemed to have waived any confidentiality in your Feedback and assigned to Cochlear all worldwide rights, title and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. This means, for example, that we can use your comment or idea to modify or improve the Website, or to make changes to our products or services, or in any other way we want without restriction, and we do not have to compensate you. For this reason, you must not provide us with any Feedback that you do not wish us to use.

Our Online Privacy Policy

Our Online Privacy Policy describes how we protect your privacy when you use our Websites. To review our Online Privacy Policy, click here.

Use of Password Protected Areas of Our Websites

Some of our Websites contain password protected or "members only" areas ("password protected area(s)"). Your use of password protected areas is subject to the following terms and conditions and any specific terms applicable to the particular password protected area (“Additional Terms”). In the event of an inconsistency between these Terms and any Additional Terms, the Additional Terms will prevail in respect of the particular password protected area to the extent of the inconsistency.

Age Restrictions. Your use of a password protected area may be subject to an age restriction. Other password protected areas may be designed for users of all ages, but users who are minors may not be permitted to register or create an account without the verifiable consent of a parent or guardian. You may not use age-restricted areas of our Websites if you do not meet the applicable age requirements.

Online Registration and Account Information. To become a member of certain password protected areas, you must complete our online registration process. As part of this process, you will be asked to review and indicate your agreement to be bound by the terms and conditions that govern your use of that password protected area. If the terms and conditions governing your use of a particular password protected areas are different than these Terms of Use, those terms and conditions will supplement and prevail over these Terms of Use to the extent of any inconsistency, but only with respect to your use of that particular password protected area.

By submitting a registration form or creating a password on one of our Websites, you are representing to us that (a) you meet any age restrictions posted on the registration page(s) and (b) the information you have provided on your registration form ("Account Information") is true, accurate, current and complete. You are also agreeing to maintain and promptly update your Account Information using the functionality provided through the applicable Website to keep it true, accurate, current and complete.

Your Passwords. You are responsible for maintaining the confidentiality of your passwords. Unless and until you notify us and we receive such notification otherwise, we will assume that anyone accessing our Websites using a password assigned to you has the right to do so. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it, using the functionality provided on the applicable Website, and notify us at enquiries_intl@cochlear.com.

Termination of Access to Password Protected Areas. We reserve the right to disable your password and terminate your access to any password protected area of our Websites at any time, for example, if (a) you fail to comply with these Terms of Use or have provided false Account Information; (b) we are required to do so to comply with legal requirements; (c) to protect the security, integrity or operation of the Websites; (d) we believe, in our sole discretion that (i) there has been conduct that creates (or could create) liability or harm to any user, other third party, or the Cochlear Group, or (ii) that the provision of the password protected area is no longer commercially viable. If we do so, we may also choose to delete your Account Information or remove Content you have posted on the password protected area. Where reasonably possible without risking legal liability for the Cochlear Group, we will notify you in advance of the termination and provide you with sufficient time to extract your Content from the password protected area. Should you wish to voluntarily terminate your account, notify us at enquiries_intl@cochlear.com.

Your Content

Some of our Websites provide ways for our users to post, upload, transmit through or otherwise make available ("post") text, images, illustrations, graphics, audio, video or audio-video clips, or other materials on or through these Websites. The Content our users post is referred to as "User Content" in these Terms of Use. The Content that you post is referred to as "your Content" in these Terms of Use.

You are responsible for ensuring the accuracy or quality of your Content. If you want, but are unable, to update, or edit any of your Content which is no longer accurate you can contact us at: enquiries_intl@cochlear.com.

Prohibited Content. You may not post Content or otherwise do any act on or through our Websites that:

  • is patently offensive and/or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • exploits people in a sexual or violent manner;
  • contains nudity, violence, or offensive subject matter;
  • provides any telephone numbers, street addresses, last names, email addresses or other personal identifying information of anyone except yourself without their consent;
  • promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  • violates any intellectual property or other proprietary right of ours or any third party, including Content that promotes an illegal or unauthorized copy of a copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  • involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing, instant messaging, "spimming" or "spamming";
  • contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);
  • furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
  • solicits passwords or personal identifying information for commercial or unlawful purposes from other members;
  • involves commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes;
  • includes a photograph of another person that you have posted without that person's consent or parental consent for minors or otherwise constitutes an invasion of an individual's privacy or infringement of publicity rights;
  • contains a virus or other harmful component;
  • restricts or inhibits any other user from using and enjoying the Website;
  • places an unreasonably large load on our Websites’ infrastructure;
  • Is in violation of applicable laws, including export/import control,espionage or national security laws; or
  • promotes an off-label use, or a use not approved by the relevant regulatory body in your country, of any product manufactured or distributed by the Cochlear Group.

Responsibility for User Content. You are entirely responsible for your Content. Some of our Websites permit you to adjust the settings affecting how others may view your Content. You are solely responsible for adjusting these settings. Posting Content via the Internet inherently poses the risk of unintended disclosure and access by third parties to your Content. To the extent permitted by law, we will make reasonable efforts to secure your Content and prevent your Content from disclosure beyond the settings you select, but we cannot guarantee these settings will prevent your Content from being viewed or accessed by unintended third parties. Due to the characteristics of the Internet network, you acknowledge that the confidentiality of any User Content cannot be ensured when posting on our Websites. You must prevent and refrain from posting any confidential Content on our Websites, and you acknowledge that we will not be responsible for any breach of the confidentiality of User Content. You understand that by using Websites on which users may post User Content, you may be exposed to User Content that you deem offensive, indecent or objectionable. In such event, you can notify us at enquiries_intl@cochlear.com of any inappropriate content and, where justified and to the extent permitted by law, we will remove or edit such inappropriate content. To the extent permitted by law, you agree we will not be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, settings, viewing errors, or any loss or damage of any kind incurred as a result of the use of any User Content posted on or through one of our Websites.

Rejection/Removal of Your Content. You acknowledge that we are not obliged to pre-screen User Content posted on our Websites, but that we have the right to edit or remove any User Content or portion thereof that is available via our Websites, if we deem this content to be manifestly unlawful or where such content is reported as inappropriate by another User or a third-party. Without limiting the foregoing, we have the right to disclose any information as necessary to satisfy any law, regulation or governmental request, and to remove from our Websites any User Content that violates these Terms of Use or is otherwise objectionable, or to restrict, suspend, or terminate your access to all or any part of our Websites at any time, for any or no reason, and without liability. Where reasonably possible without risking legal liability for the Cochlear Group, we will notify you in advance of our actions. If you become aware of misuse of any of our Websites by any person, please contact us (email: enquiries_intl@cochlear.com).

Ownership of Your Content. We do not claim ownership rights in your Content. Subject to the non-exclusive license contained in the following paragraph, as between us and you, you own and will retain any and all intellectual property rights that you may have in your Content.

License to Use Your Content. So that we may provide the services offered through our Websites, you must grant a license to us to use and distribute your Content through our Websites. Accordingly, by posting your Content on or through our Websites, you hereby grant to us a non-exclusive, royalty-free, perpetual (for so long as the intellectual property rights exist), irrevocable, worldwide license (including the right to sublicense) to use, copy, publicly perform, publicly display, distribute, communicate online, modify, adapt, create derivative works based on, and otherwise exploit your Content for our business purposes. If you wish to remove any of your Content from our Websites, you may contact us at enquiries_intl@cochlear.com. Generally, we will try to remove Content at your request, but our ability to do so will depend on the type and locations of your Content and other factors. If we do so, we reserve the right to charge a reasonable fee in appropriate circumstances and as permitted by applicable law. We make no guarantee as to the complete deletion of any such Content and copies thereof. In any case, a back-up or residual copy of such Content may remain on our servers after the Content appears to have been removed from our Websites, and we retain all rights granted in this paragraph to all such remaining copies.

Your Warranties Regarding Your Content

By posting your Content via our Websites, you represent and warrant that (i) you own all right, title and interest in your Content, or otherwise have the right to grant the license set forth in preceding paragraph, and (ii) the posting of your Content on or through our Websites does not violate the privacy rights, publicity rights, copyrights, trademarks, patents, trade secrets, contract rights, confidentiality, or any other rights of any third party.

Ownership of Websites and Content

As between you and us, we own and reserve all rights, title and interests in our Websites, including all of the software and code that comprise and operate our Websites, and all of the Content of our Website except your Content. Our Websites and the Content we and others provide may be protected under trademark, service mark, trade dress, copyright, patent, trade secret and other intellectual property laws.

We hereby grant you a limited, revocable, non-sublicensable license to download and print copies of any portion of the Content of our Websites to which you have properly gained access, but only for your own personal, non-commercial, non-competitive and non-derogatory use (unless you posted the Content), and only if you do not remove, modify or obscure any copyright, trademark, or other proprietary notices from such Content (unless you posted the Content). The foregoing license is subject to these Terms of Use and does not include the right to use any data mining, robots or similar data gathering or extraction methods. This license is revocable at any time without notice and with or without cause.

You may not and you may not permit others to copy, distribute, perform or display publicly, prepare derivative works based on, broadcast, exploit or use any part of the Content on our Websites (except your Content) except as expressly provided in these Terms of Use without our prior written permission. Any use of our Websites, including the Content of our Websites (except your Content), other than as specifically authorized in these Terms of Use is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws including copyright and trademark laws and applicable communications, regulations and statutes.

Nothing in these Terms of Use shall be construed as transferring any right, title or interest in our Websites to you or anyone else, except the limited license to use our Websites on the terms expressly set forth herein.

Copyright

The entire Content of each Website is a collective work under Australian and international copyright laws and treaties, and we own the copyright in the selection, coordination, arrangement and enhancement of the Content of each Website.

You may not, except with our prior written permission (or in accordance with relevant copyright law):

  • use any photograph or other Content on our Websites (other than your Content);
  • imitate our website design, logos, taglines, packaging or trade dress; or
  • use our logos, company names, product names or images of Cochlear products in marketing, promotional or advertising materials in a manner that suggests that Cochlear endorses or sponsors your goods or services.

Where your use of our Content is authorised, you must provide proper attribution and must not remove, alter or obscure any copyright or other proprietary rights notices associated with such Content.

If you have reason to believe any part of the Content of our Websites infringes the copyrights of others, or that any link on one of our Websites links to infringing materials, please notify our Copyright Agent immediately using the contact information provided below. It is our policy to investigate any allegations of copyright infringement brought to our attention. We will promptly remove any notified Content that we deem infringing following such investigations. In addition, we reserve the right in our sole discretion to suspend and/or terminate access to any Website by any user who is alleged to have posted infringing materials or a link to infringing materials on one of our Websites and to remove or disable the allegedly infringing Content or link. Where reasonably possible without risking legal liability for the Cochlear Group, we will notify you in advance of the suspension or termination.

Notice of Claim of Copyright Infringement. If you are the copyright owner (or are authorized to act on behalf of the copyright owner), please notify our Copyright Agent immediately if you believe that (a) any Content displayed on our Websites infringes your copyright or (b) any link posted on one of our Websites links to materials that infringe your copyright. As soon as we receive your notice of claimed infringement, in the form described below, we will, if we believe the complaint to be substantiated, promptly remove or disable access to the materials that are claimed to be infringing (or the subject of infringing activity). Your notice must be in writing and must include the following:

  • the signature of the relevant owner or person authorised to act on behalf of the owner of the copyright work;
  • identification of the copyrighted work you believe has been infringed (or if you believe multiple copyrighted works have been infringed, a representative list);
  • identification of the material you believe is infringing or the subject of infringing activity, together with enough information to permit us to locate the material on the applicable Website;
  • enough information to permit us to contact you, such as, your name, address, telephone number and, if available, e-mail address;
  • a statement that you have a good faith belief that the allegedly infringing use of the material was not authorized by the owner of the exclusive right that is allegedly infringed (the "copyright owner"), an agent for the copyright owner, or by law;
  • a statement that all of the information you have provided is accurate; and
  • a statement, made under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Your notice must be signed (physically or electronically) and must be addressed as follows:

Copyright Agent

Cochlear LTD

Street Address:

Cochlear Headquarters,
1 University Avenue,
Macquarie University,
NSW 2109 Australia

E-mail: copyright@cochlear.com

Trade marks

The following Cochlear logo trademarks are registered or unregistered trademarks in one or more countries around the world.

CochlearTM Nucleus® Nucleus® 7
Kanso® 2 Baha® Osia®

The following Cochlear word trademarks are registered in one or more trademark offices around the world.

Advance Off-Stylet® 코클리어® MET®
AutoNRT® Contour® NRT®
Baha® Contour Advance® Nucleus®
Beam® Custom Sound® Off-Stylet®
Button® Freedom® Osia®
Carina® Invisible Hearing® SmartSound®
科利耳® Kanso® Vistafix®
コクレア®    

The following Cochlear word and logo trademarks are the subject of pending trademark applications or trademark registrations in one or more trademark offices around the world.

ACETM DermaLockTM Outcome Focused FittingTM
AOSTM EveryWearTM Piezo PowerTM
ArdiumTM ESPritTM ProfileTM
AutosensitivityTM Human DesignTM SlimlineTM
Baha SoftWearTM HybridTM SoftipTM
BCDriveTM HugfitTM SoundArcTM
Bring Back the BeatTM MicroDriveTM SPrintTM
CochlearTM MP3000TM True WirelessTM
Cochlear SoftWearTM myCochlearTM WhisperTM
CodacsTM mySmartSoundTM WindShieldTM
コントゥアTM    

All other trademarks on our Websites and in other Cochlear material, such as press releases, technical documents and advertisements, are the property of their respective owners.

You may not use any of Cochlear’s trade marks or other trade marks displayed on our Websites except in accordance with these Terms of Use or otherwise with the prior express written permission of Cochlear or the relevant trade mark owner.

Use of Cochlear Trademarks

Provided such use complies with the Cochlear Trademark Usage Guidelines set out below, you may use:

  • Cochlear’s word marks in a referential manner (for example, to describe compatibility of a Cochlear product with a third party’s goods or services), provided such statements are public, substantiated and there is no suggestion of an endorsement, sponsorship, or false association with the Cochlear Group; and
  • Cochlear’s words marks and logos in connection with seminars or conferences for which Cochlear is a sponsor under a written sponsorship agreement.

You may not:

  • use Cochlear’s logos on websites, social media pages, presentations, promotional or advertising materials, or for any other purpose unless we have expressly authorised such use in writing;
  • manufacture, sell or gift merchandise bearing any Cochlear trademark unless we have authorised you to do so in writing; or
  • use any Cochlear trademark in a disparaging manner or in a way that suggests a false endorsement, sponsorship, or association with the Cochlear Group.

Cochlear Trademark Usage Guidelines

Without limiting the above, uses of Cochlear’s trade marks must comply with the following:

  1. use the exact spelling (as set out in these Terms of Use) and appropriate trade mark symbol (TM, ®) the first time the Cochlear trade mark appears in the relevant material. When using a trade mark which is a local transliteration, the following rules for first and subsequent mentions must be followed.

    Language First mention in title/header/subject First mention in body copy/ text Subsequent mentions
    English CochlearTM CochlearTM CochlearTM
    Simplified & Traditional Chinese CochlearTM (科利耳®) CochlearTM (科利耳®) 科利耳
    Japanese CochlearTM (コクレア®) CochlearTM (コクレア®) コクレア
    Korean CochlearTM (코클리어®) CochlearTM (코클리어®) 코클리어
  2. Cochlear trade marks should always be used as adjectives and must be followed by one or more nouns (eg, “Cochlear™ Nucleus® 7 sound processor”). The Cochlear trade mark should always be used in singular form and NOT in possessive or plural form (instead, change the following noun words to plural).
  3. Include a trade mark attribution statement to indicate Cochlear’s ownership of the trade marks, in the following format (note this statement may be amended to include only those trademarks used in the relevant material):

    “ACE, Advance Off-Stylet, AOS, Ardium, AutoNRT, Autosensitivity, Baha, Baha SoftWear, the Baha logos, BCDrive, Beam, Bring Back the Beat, Button, Carina, Cochlear, 科利耳, コクレア, 코클리어, Cochlear SoftWear, Codacs, Contour, コントゥア, Contour Advance, Custom Sound, DermaLock, ESPrit, EveryWear, Freedom, Hear now. And always, Hugfit, Human Design, Hybrid, Invisible Hearing, Kanso, the Kanso logos, MET, MicroDrive, MP3000, myCochlear, mySmartSound, NRT, Nucleus, the Nucleus logos, Osia, Outcome Focused Fitting, Off-Stylet, Piezo Power, Profile, Slimline, SmartSound, Softip, SoundArc, SPrint, True Wireless, the elliptical logo, Vistafix, Whisper and WindShield are either trademarks or registered trademarks of Cochlear Limited or Cochlear Bone Anchored Solutions AB.”

Non-Commercial Use

Our Websites may not be used in connection with any commercial purposes, except as specifically approved in writing by Cochlear or another member of the Cochlear Group. Unauthorized framing of or linking to any of our Websites is prohibited. Commercial advertisements, affiliate links, and other forms of solicitation may be removed from our Websites without notice and may result in termination of access privileges.

Links to Third-Party Websites

Our Websites may contain links to other websites owned by third parties (such as, advertisers, affiliate partners, strategic partners, or others). We are not responsible for and have no control over the products or offerings of, any of these businesses or individuals, or the accuracy of the content of their websites. To the extent permitted by law, we do not assume any responsibility or liability for the actions, product, and content of any such websites. Before you use any third party website, you should review the applicable terms of use and policies for such websites. The inclusion of a link in any of our Websites does not imply our endorsement of such third party website. If you decide to access any such linked websites, you do so at your own risk.

International Use

You agree to comply with all applicable laws regarding your use of our Website. By listing products on our Websites, we do not guarantee that these products will be available, or available under the same name, in your region.

User Disputes

You are solely responsible for your interactions with other members of our Websites. Cochlear reserves the right, but has no obligation, to monitor disputes between you and other members of our Websites. You indemnify and hold harmless Cochlear, the Cochlear Group, its and their respective officers, directors, employees, agents, licensors and service providers from any claim of damages arising out of any dispute between you and another User.

Disclaimer of Warranties

If you reside in Australia, the European Economic Area, Switzerland, New Zealand or any other applicable jurisdictions with mandatory consumer protection laws, we acknowledge that there are certain guarantees, warranties, terms and conditions imposed by the law relating to the supply of goods and services which the law expressly provides may not be excluded, restricted or modified or may only be limited to a certain extent ("Statutory Obligations"). Nothing in the Terms excludes, restricts or modifies the Statutory Obligations, otherwise than as permitted by law.

Subject to the Statutory Obligations:

YOUR USE OF OUR WEBSITES AND ALL OF THE CONTENT, PRODUCTS AND SERVICES, AND ANY RELIANCE YOU HAVE ON ANY OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION MADE AVAILABLE THROUGH OUR WEBSITES, INCLUDING FROM ANY THIRD PARTY UNAFFILIATED WITH US, IS AT YOUR SOLE RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY HARM THAT MAY RESULT. OUR WEBSITES, AND ALL OF THE CONTENT, PRODUCTS AND SERVICES MADE AVAILABLE THROUGH OUR WEBSITE (COLLECTIVELY, “COCHLEAR MATERIALS”), ARE PROVIDED ON AS “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, COCHLEAR, THE COCHLEAR GROUP, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SERVICE PROVIDERS (COLLECTIVELY, “COCHLEAR PARTIES”), EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO COCHLEAR MATERIALS OR YOUR USE OF COCHLEAR MATERIALS, INCLUDING ALL REPRESENTATIONS AND WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE COCHLEAR PARTIES DO NOT REPRESENT OR WARRANT THAT (A) COCHLEAR MATERIALS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) YOUR USE OF OUR WEBSITES WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED; (C) THE CONTENT OR ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE WEBSITES IS ACCURATE, COMPLETE, CURRENT OR RELIABLE, OR VIRUS-FREE; (D) YOUR CONTENT, COMMUNICATIONS, PERSONALIZED SETTINGS OR OTHER DATA WILL NOT BE DELETED, LOST, MISDELIVERED, OR CORRUPTED.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

Limitation of Liability

Subject to the Statutory Obligations, and to the extent permitted by law, you agree that:

TO THE EXTENT PERMITTED BY LAW, THE COCHLEAR PARTIES (AS PREVIOUSLY DEFINED) WILL NOT HAVE ANY LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY LOSSES OR DAMAGES (WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME, GOODWILL OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH ANY CLAIM, WHETHER THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL THEORY, RELATED TO THE USE OF OR INABILITY TO USE OUR WEBSITES, OR OUR CONTENT, PRODUCTS OR SERVICES. WE ARE NOT RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY CONTENT POSTED BY OR CONDUCT OF ANY THIRD-PARTY USERS OF OUR WEBSITES. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES EVEN IF ANY OF THE COCHLEAR PARTIES HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND WITHOUT REGARD TO THE EFFECTIVENESS OF OTHER REMEDIES. IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN OUR AGGREGATE LIABILITY (AND ANY OTHER PERSON OR ENTITY WHOSE LIABILITY WOULD OTHERWISE HAVE BEEN LIMITED) FOR LIABILITIES THAT WOULD OTHERWISE HAVE BEEN LIMITED SHALL NOT EXCEED TWO HUNDRED AND FIFTY DOLLARS US DOLLARS (US$250.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIABILITY FOR CERTAIN TYPES OF DAMAGES, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU. THIS LIMITATION OF LIABILITY DOES NOT LIMIT OR RESTRICT OUR LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY TO THE EXTENT CAUSED BY OUR NEGLIGENCE, OR FOR ANY OTHER LIABILITY THAT CANNOT BY LAW BE EXCLUDED.

Indemnity

You agree to indemnify and hold harmless the Cochlear Parties (as previously defined) from any and all third-party claims, liability, damages, losses, costs and expenses (including reasonable attorneys' fees and costs) arising from your wilful or negligent breach of these Terms of Use. We will notify you promptly of any such claim, liability, loss, cost or expense.

The indemnities given under these Terms of Use will survive the termination of your use of our Websites and any other “click-through” or “Online” agreement.

Modification and Discontinuation

We reserve the right to discontinue or modify any Website at any time without prior notice.

Interpretation

As used in these Terms of Use, the term "including" means "including, but not limited to."

Waiver

Our failure at any time to require performance of any provision of these Terms of Use or to exercise any right provided for herein shall not be deemed a waiver of such provision or such right. All waivers must be in writing. Unless the written waiver contains an express statement to the contrary, no waiver by any of us of any breach of any provision of these Terms of Use or of any right provided for herein shall be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Use.

Severability

If any provision of these Terms of Use is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Use shall remain in full force and effect.

Dispute Resolution

In the event that a conflict between you and Cochlear should arise out of or in connection with this Website or these Terms of Use, you agree to negotiate in good faith and undertake reasonable efforts, in cooperation with Cochlear, to achieve the most beneficial outcome for both parties.

As an alternative to resolution of disputes through the courts, consumers who reside in the European Union may refer his/her complaint to the European Online Dispute Resolution Platform (European ODR Platform). Consumers may obtain further information by visiting the EU’s Online Dispute Resolution site at https://ec.europa.eu/consumers/odr. However, Cochlear does not participate in the aforementioned dispute resolution mechanism or any other alternative.

Governing Law, Jurisdiction and Venue

If you access the Website from:

  • North America, these Terms of Use are governed by the laws of the State of Colorado, USA;
  • Latin America, the Website is governed by the laws of the Republic of Panama;
  • Europe, the Middle East or Africa, these Terms of Use are governed by the laws of England; or
  • Asia, Australia or elsewhere in the South Pacific, these Terms of Use are governed by the laws of the State of New South Wales, Australia,

without regard to its conflicts of law provisions.

You agree to submit to the non-exclusive jurisdiction of the courts and courts of appeal from them in the jurisdiction of the governing law applicable to you above and you agree that you will not object to the exercise of such jurisdiction by those courts on any basis.

Notwithstanding the above, if you are a consumer, your ability to enforce the Statutory Obligations (if any) applicable at your place of residence remain unaffected by the foregoing choice of law and venue.

Entire Agreement

These Terms of Use as supplemented or amended by any applicable Privacy Notices or "click-through agreement," contain the entire understanding and agreement between you and us with respect to our Websites and supersede all previous communications, negotiations and agreements, whether oral, written, or electronic between you and us with respect thereto.

Limitations on Actions

Subject to the Statutory Obligations, any claim or cause of action you may have against us arising out of or related to use of our Websites must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Questions About These Terms of Use

If you have any questions regarding these Terms of Use, please contact us by email at enquiries_intl@cochlear.com, or by contacting the relevant Cochlear Group entity providing the local Website you access as listed under the “Contact Us” or (where applicable) the “Legal Information” section of the respective local Website.