Nucleus sound processors

Nucleus® sound processors

Upgrade to more easily hear and connect with our changing world.

Next-generation Cochlear™ Nucleus® sound processors

How to upgrade


Log in with your Cochlear Account

Log in and review your sound processor options.


Select your sound processor

Nucleus® customers can choose between the Nucleus 8 and Kanso 2 Sound Processors. 

Baha® customers can upgrade to the latest Baha 6 Max Sound Processor.


Select your options

Answer a few questions and select your preferred funding option.


Finalise your request

A customer service representative will call you to process your request and answer any que

Frequently asked questions

1. When should I upgrade my sound processor? 

There are many benefits to upgrading your older generation device. Advances in technology may provide you with a better hearing experience, particularly in challenging environments. You can also enjoy new features that help you connect with people face to face, online or on the phone, and enjoy your favourite activities.


Many insurance providers will help fund an upgrade after you’ve used your current device for a number of years. Also, if your current sound processor is lost or irreparably damaged, or nearing the end of its useful life, upgrading offers the opportunity to get a next-generation sound processor as your replacement device.

2. How are upgrades funded?

There are several funding pathways for upgrading processors.

  • Self-funded – Privately purchase your new sound processor by credit card, direct deposit or Latitude Finance**.
  • Private Health Insurance - If you have an applicable private health fund policy you may be eligible to receive a replacement/upgraded sound processor fully or partially covered every 3-5 years. 
  • Other Compensable Agency – You may be eligible for a funded upgrade to be considered as part of a related compensation claim, eg. Department of Veterans’ Affairs, Transport Accident Commission, Work Cover, Accident Compensation Corporation. 
  • Public funding - Where your implant surgery was publicly funded, you may be eligible for a publicly funded upgrade. Upgrade applications are arranged by your Audiologist and eligibility is determined on a case by case basis.

To understand which is the best funding pathway for you, simply submit an upgrade request on the sound processor you are most interested in, and our team will be happy to guide you through the process. Alternatively you can speak with your Health Care Professional. 

3. How to upgrade

After consulting with your Health Care Professional, choose which sound processor best suits your needs, along with colour and funding pathway and submit a 'request for information'. Our team of experts will then contact you and guide you through all your options and be with you every step of the way.

© Cochlear Limited 2022.

^^ Compared to previous sound processors Nucleus 6 and Nucleus 7.

¥ When the technology becomes available for the Cochlear Nucleus 8 Sound Processor, a firmware update to your sound processor will allow you to connect to Bluetooth LE Audio compatible devices.

^The Cochlear Nucleus Kanso 2 Sound Processor with Aqua+ is dust and water resistant to level of IP68 of the International Standard IEC60529 and can be continuously submerged under water to a depth of up to 3 metres for up to 2 hours. Refer to the relevant User Guide for more information.

* The Kanso 2 Sound Processor and Nucleus 8 Sound Processor are compatible with Apple and Android devices. For compatibility information visit

** Credit services are being provided by Latitude Finance and subject to Latitude Finance's terms and conditions.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Prior to placing an order for a sound processor, ensure you have consulted a health professional to confirm that the sound processor is right for you and ensure you seek assistance from a health professional if you sound processor need to be adjusted.

Cochlear™ Nucleus® implant systems are intended for the treatment of moderately severe to profound hearing loss.

For Cochlear™ Nucleus® systems: This product is not available for purchase by the general public. For information on funding and reimbursement please contact your healthcare professional. 

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Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. 

The Bluetooth® and Auracast™ word mark and logos are registered trademarks owned by Bluetooth SIG, and any use of such marks by Cochlear Limited is under license.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.


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  2. Mauger SJ, Warren C, Knight M, Goorevich M, Nel E. Clinical evaluation of the Nucleus 6 cochlear implant system: performance improvements with SmartSound iQ. International Journey Of Audiology. 2014, Aug; 53(8): 564-576. [Sponsored by Cochlear]
  3. Mauger S, Jones M, Nel E, Del Dot J. Clinical outcomes with the Kanso™ off- the-ear cochlear implant sound processor. International Journal Of Audiology. 2017, Jan 9; 1-10. [Sponsored by Cochlear]
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