Travelling with your sound processor

Don't miss a moment or a sound

Are you gearing up for your next holiday? For a great trip away, make sure you take your spare batteries and accessories, including your battery charger. Continue to use your Dry & Store equipment whilst you are away, or take Drying Capsules, especially in humid climates. If you’re travelling to a less populated or more remote location, consider taking disposable batteries as well as your rechargeable ones in case of need.

Stay connected

Should you encounter any issues with your hearing equipment whilst you are away from home, you can contact any of the Cochlear local offices around the world who will be happy to assist.

Click here to locate contact details of our Customer Service teams around the world. 

Cochlear Travel Programme

It would be stressful to be without your sound processor at any time, but much more so if you are working abroad or away on holiday. The Cochlear Travel Programme means you don’t need to worry about finding a local clinic or spending the rest of your trip in silence.

Hear, there and everywhere
For full peace of mind, take a backup sound processor with you on your trip. We offer a loaner device which you can rent for the duration of your trip. This way, you can enjoy your trip, knowing that you have a replacement sound processor immediately available if needed.

How the service works

Simply download and complete the Cochlear Travel Programme application form if you are living in the United Kingdom or Ireland. We will require your application at least two weeks before you travel so we can obtain an electronic copy of your MAP from your clinic. A mapped sound processor will be couriered to your address ahead of your trip. 

Note: You are required to take your own spare batteries, cables and coils. After your trip, if your own sound processor needs repair, return it to your clinic as per your usual process. Then return the temporary replacement sound processor by courier or registered post to Cochlear within ten days of your return.

Please note this is a chargeable service. For more information, please contact the Cochlear Travel Programme team on +44 1932 263 640 or e-mail uktravel@cochlear.com.