Join the Cochlear Family

A free programme for our recipients – fast customer support, exclusive offers, personalised resources and the option to connect with other recipients.

Cochlear Family provides the information, support and community to help you take the next steps and make the most of your hearing journey.

What you'll find on this page

  • An overview of the Cochlear Family.
  • How Cochlear Family can support you or your child.
  • How to become a member.

We understand you want to know more about your device and how to live with an implant. So we created the Cochlear Family to help you get the most from your hearing.

The programme provides answers to your day-to-day questions.

It also gives you access to the largest community of cochlear device recipients around the world. Hear their stories and learn from their experience.

You get many other benefits, such as free shipping on purchases from our online store and invitations to special events.

Finally, we make sure you're first to know about new technology and discount offers from Cochlear.

Meet the family

What it means to be a member of the Cochlear Family

Tools and information

Your hearing changes and evolves. So do your hearing needs.

The Cochlear Family programme recognises your situation and gives you information relevant to your stage of your hearing journey. For example, if you've just got your implant, we know you need information about how to use your device, how to troubleshoot the basics, plus tips for dealing with your day to day.

Special offers and free shipping

Exclusive to members, you receive free shipping to your home on all purchases from our online store. And with email alerts, you can also take advantage of discounts and special offers.

Information about the latest technology

We constantly improve our products and services to make sure we evolve with the latest research.

As part of the Cochlear Family, you'll hear about our latest technology releases, how they could help you get more from your hearing, and whether they're right for you.

Invitations to events

Our Cochlear Family programme is a way to bring people together.

It offers our recipients – and their parents or carers – the chance to meet each other, share personal experiences, learn from one another, and create new networks.

It's a great way to meet other people who understand what you've experienced.

Our events range from small local meet-ups to larger-scale education sessions.

Fast customer service

We can resolve your query faster by using the information you gave us when you joined Cochlear Family and the history of when and why you've called us. We want you back on air as soon as possible.

Opportunities to give feedback

We know you have many great ideas about how we could improve your hearing experience. We’d love to hear them.

As a Cochlear Family member, you can join our online research community, Cochlear Conversations, and help us create the next big thing for our growing family.


Who can join the Cochlear Family?

The Cochlear Family is free to join for people who have a Cochlear™ or Baha® hearing implant. It's also free for people who care for someone with a Cochlear or Baha hearing implant.

How to join the Cochlear Family?

You can activate your Cochlear Family membership by completing the online form.

Join now


Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.