Should your Kanso Sound Processor require service or need repair, you may be asked for your serial number. Your serial number is located underneath the battery cover on the backside of the Kanso Sound Processor. In order to serve you better, please locate the serial number on your sound processor prior to calling Cochlear.
Log in or activate your Cochlear Family account for more information on:
- Charging and changing your batteries
- Locking the disposable battery module cover
- Battery Life
- Changing your programs, lights and beeps
- Pairing your processor with the CR310 Remote Control
- Using Telecoil
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.