CareYourWay™ means you have resources when and where you need them.
Choosing a hearing implant is an important and life-changing step. With Cochlear, you can feel confident that you are getting support when and where you need it. We know you will have questions along your hearing journey, and that’s why we have developed multiple personalized tools and resources that you can access at any time to help ensure you get the most from your Cochlear hearing implant.
Lifetime Support so you know you're never alone.
Personalized services with Cochlear Family
Cochlear Family is a one-stop shop for all things Cochlear. Once you become a recipient of a Cochlear device and activate your Cochlear Family account, you'll have access to everything you will need to stay up to date and informed about your device. Being a close partner to you throughout your entire hearing journey is very important to us. It is so important that we made it our promise: "Hear now.And always." Cochlear Family is here so all you have to do is experience and enjoy the captivating sounds of life. We provide you the tools and resources you need.
Cochlear Family gives you access to important information anytime, anywhere.
One of the great benefits to activating your Cochlear account is access to myCochlear, your personalized online portal to all things Cochlear. On your Cochlear Family account, you will find the latest information on your Cochlear devices and equipment, including device basics, warranty details, troubleshooting help, learn from other family members about what to expect from your hearing journey and so much more.
Rehabilitation resources on The Communication Corner
The Communication Corner gives you online and printable materials and activities to help improve listening, encourage conversations and instill confidence so that you can achieve your best hearing. This resource supports the needs of children, parents and adults with hearing loss at all levels.
Your personalized customer service – get the answers when you need them.
A team of experts that are ready to answer your questions and assist you in learning about the process, products, technology and company. Contact our Cochlear experts by calling 800.216.0228 or emailing Concierge@Cochlear.com.
Fast service for repairs and replacements with Hear Always and Cochlear™ Link
We're your helping hand — no need to worry about your processor.
Your clinic and Cochlear want to make sure you experience sound uninterrupted.We have partnered together through the exclusive Hear Always program to expedite the replacement of your sound processor if you are ever without sound.
Cochlear has a program for your cochlear implant audiologist to share your hearing profile with us called Cochlear Link. Cochlear Link is our secure, cloud-based service which connects your clinic and Cochlear’s Hear Always program, so we can significantly reduce your time “off air” when you need a replacement processor. Check to see if your clinic has Cochlear Link here.
Shop for everything you need to maximize your hearing experience.
The online Cochlear Store lets you shop the widest selection of Cochlear accessories and everything you need for your active lifestyle. You will receive exclusive offers and be the first to hear about new products and special promotions.
Make connections with those who have been through a similar journey.
Connect with someone who has experienced a personal hearing journey similar to yours. At any point during your journey you may want to connect with others who have gone through the process. There is community of people who want to support you and share their stories. Visit Cochlear Connections.
There are a number of different events across the U.S. for those interested in learning about our products, technology and for those who have our devices. Join us for an event in your area!
Cochlear Celebration is a magical weekend filled with fun activities designed to bring the Cochlear community together to share experiences, lives and successes. You will receive a discount for our bi-annual celebration event from having an active Cochlear Family account.
We are committed to answering your questions, providing fast and convenient service and helping you get the most from your cochlear implant for a lifetime of better hearing.