Device help and support

Device basics

Learn how to connect to apps, use accessories and care for your sound processor with video guides and support manuals.

Device support

Troubleshoot common issues related to your sound processor with step-by-step guides or get in touch with customer support.

Help with insurance needs

Learn what’s typically covered by insurance such as processor upgrades and rechargeable batteries and how Cochlear can help navigate the insurance process for you.

Personalized services and support

Discover rehabilitation resources, the lifetime support of Cochlear Family, and other services to keep you “on air” and hearing your best.

End of support

We are ending support for all Cochlear™ Baha® 5 and Baha® 5 Power Sound Processors on September 30, 2022, and all Nucleus® 6 Sound Processors on March 31, 2023.