Device help and support
Find answers to common cochlear implant and bone conduction support questions on MRI, pairing a device to a smartphone, insurance, Cochlear Family and more.
Learn how to connect to apps, use accessories and care for your sound processor with video guides and support manuals.
Troubleshoot common issues related to your sound processor with step-by-step guides or get in touch with customer support.
Help with insurance needs
Navigate the insurance process, see what is typically covered and the ways to pay for sound processor upgrades, parts and accessories.
End of support
We are ending support for all Cochlear™ Baha® 5 and Baha® 5 Power Sound Processors on September 30, 2022, and all Nucleus® 6 Sound Processors on March 31, 2023.
Frequently asked questions
Frequently asked questions on service and support, warranty replacements, rehabilitation resources and more to help you get the most out of your sound processor, and stay "on air."