Device help and support

Find answers to common cochlear implant and bone conduction support questions, such as MRI, pairing a device to a smartphone, insurance, Cochlear Family and more. 

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Device basics

Learn how to connect to apps, use accessories and care for your sound processor with video guides and support manuals.

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Device support

Troubleshoot common issues related to your sound processor with step-by-step guides or get in touch with customer support.

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Help with insurance needs

Navigate the insurance process, see what is typically covered and the ways to pay for sound processor upgrades, parts and accessories.

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Personalized services and support

Discover rehabilitation resources, the lifetime support of Cochlear Family, and other services to keep you “on air” and hearing your best.

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Have a question or want more information?

Get in touch with Cochlear

Contact us

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Upgrading your device

Our latest technology can help you hear your personal best.

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Rehabilitation resources

Make the most of your hearing with activities and information to help you or your loved one.

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Join the Cochlear Family

The Cochlear Family is a program created to help guide you through your journey ahead, and provide support when you need it.

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End of support

We are ending support for all Cochlear™ Kanso® 1 Sound Processors on September 30, 2025.

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Frequently asked questions

Frequently asked questions on service and support, warranty replacements, rehabilitation resources and more to help you get the most out of your sound processor, and stay "on air."

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MRI and medical considerations

What you need to know about having an MRI with a Cochlear™ Nucleus®, Baha®, or Osia® Implant.

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