Nucleus sound processors

Cochlear™ Nucleus® sound processors

A new sound processor could help you hear more clearly and better connect with what matters most.


Next-generation Cochlear™ Nucleus® sound processors




How to upgrade


1

Log in with your Cochlear Account

Log in and choose the best sound processor for you

2

Are you trading in your current sound processor?

If qualified, receive a $3,000 credit toward your purchase.

3

Build your upgrade kit

Make the selections related to your upgrade kit, including choosing your accessory bundle.

4

Finalize your order

Our team will begin gathering the relevant information and documentation to finalize your order.

1

Log in with your Cochlear Account

Log in and choose the best sound processor for you.

2

Confirm your insurance details

Please update or confirm your insurance provider name and policy number. We’ll bill your insurance on your behalf.

3

Build your upgrade kit

Make the selections related to your upgrade kit, including choosing your accessory bundle.

4

Submit your order

Our team will begin gathering the relevant information and documentation to finalize your order. The processing time for an insurance reimbursement order could take six to eight weeks.

Frequently asked questions 

1. When should I upgrade my sound processor? 

Many insurance providers will help fund an upgrade after you’ve used your current device for five years.[8] Also, if your current sound processor is lost or irreparably damaged, or nearing the end of its useful life, upgrading offers the opportunity to get a next-generation sound processor as your replacement device.  


2. Paying for upgrades

While costs and coverage vary by health plan, we're here to help answer your questions.[8] Our Reimbursement and Insurance Services team will work directly with your insurance provider so you don’t have to.° If you self-pay for an upgrade you can trade in your current sound processor to take advantage of our trade-in allowance.[9] 


Additionally, there are other options to help manage your out-of-pocket costs like using a Flexible Spending Account (FSA), Health Savings Account (HSA) or CareCredit®.§


3. How to upgrade

Whether you prefer to self-pay for your new sound processor or utilize your insurance benefits, you can submit your upgrade order online and Cochlear will help you each step of the way, including navigating your insurance if applicable.



Disclaimers

* ForwardFocus is a clinician-enabled feature that can be user-controlled or automated. ForwardFocus can only be enabled by a hearing implant specialist. It should only be activated for users 12 years and older who are able to reliably provide feedback on sound quality and understand how to use the feature when moving to different or changing environments. It may be possible to have decreased speech understanding when using ForwardFocus in a quiet environment. It is recommended that SNR-NR, WNR, and SCAN be made available to any recipient, ages 6 and older, who is able to 1) complete objective speech perception testing in quiet and noise in order to determine and document performance and 2) report a preference for different program settings.

** For information regarding the compatibility of Cochlear’s Sound Processors with True Wireless, Apple or Android devices, visit www.cochlear.com/compatibility .

†The Cochlear Nucleus Smart App is compatible with Apple and Android devices, for compatibility information visit www.cochlear.com/compatibility. 

° Please keep in mind, if you choose to self-pay today, you may not be able to submit a claim to your insurance on your own if Cochlear is contracted with your private insurance provider. Visit www.Cochlear.com/US/insurancelist to see if Cochlear is contracted with your insurance provider. If Cochlear is contracted with your insurance provider, we suggest placing your order through Cochlear’s Reimbursement and Insurance Services.

§ CareCredit® is a registered trademark of ©2021 Synchrony Bank. All Rights Reserved. Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

References

  1. Cochlear Limited. D1864200 SCAN-2 Design Description. 2022, Apr.
  2. Mauger SJ, Warren C, Knight M, Goorevich M, Nel E. Clinical evaluation of the Nucleus 6 cochlear implant system: performance improvements with SmartSound iQ. International Journey Of Audiology. 2014, Aug; 53(8): 564-576. [Sponsored by Cochlear]
  3. Mauger S, Jones M, Nel E, Del Dot J. Clinical outcomes with the Kanso™ off- the-ear cochlear implant sound processor. International Journal Of Audiology. 2017, Jan 9; 1-10. [Sponsored by Cochlear]
  4. Wolfe J, Neumann S, Marsh M, Schafer E, Lianos L, Gilden J, O'Neill L, Arkis P, Menapace C, Nel E, Jones M. Benefits of Adaptive Signal Processing in a Commercially Available Cochlear Implant Sound Processor. Otol Neurotol. 2015 Aug;36(7):1181-90. [Sponsored by Cochlear]
  5. Cochlear Limited. D1190805 Processor Size Comparison. 2022, May.
  6. Warren C, Nel E, and Boyd P. Controlled comparative clinical trial of hearing benefit outcomes for users of the Cochlear™ Nucleus® 7 Sound Processor with mobile connectivity. Cochlear Implants International (2019 Feb); 20(3).
  7. Cochlear Limited. D1376556 Acceptance and Performance with the Nucleus 7 Cochlear Implant System with Adult Recipients. January 2020.
  8. Products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. You will be responsible for paying any applicable coinsurance, deductible, or amounts not covered by your insurance to Cochlear. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance. 
  9. You may trade-in one (1) commercially available sound processor when you choose to self-pay. This offer excludes upgrade orders placed through Reimbursement & Insurance Services. Limit 1 trade-in per upgraded device.