Locate your Kanso™ serial number

Learn how to locate the serial number on your sound processor.

Should your Kanso Sound Processor require service or need repair, you may be asked for your serial number. Your serial number is located underneath the battery cover on the backside of the Kanso Sound Processor. In order to serve you better, please locate the serial number on your sound processor prior to calling Cochlear.


Log in or activate your Cochlear Family account for more information on:

  •  Charging and changing your batteries

  • Locking the disposable battery module cover

  • Battery Life

  • Changing your programs, lights and beeps

  • Pairing your processor with the CR310 Remote Control

  • Using Telecoil