Should your Kanso Sound Processor require service or need repair, you may be asked for your serial number. Your serial number is located underneath the battery cover on the backside of the Kanso Sound Processor. In order to serve you better, please locate the serial number on your sound processor prior to calling Cochlear.
Log in or activate your Cochlear Family account for more information on:
Charging and changing your batteries
Locking the disposable battery module cover
Changing your programs, lights and beeps
Pairing your processor with the CR310 Remote Control