Help with insurance needs
Cochlear has a dedicated team of reimbursement and insurance specialists who can navigate the insurance process on your behalf to get coverage for sound processor upgrades, parts and accessories.
What you will find on this page
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Learn what is typically covered by insurance and how Cochlear can help
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See if Cochlear is contracted with your insurance plan
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Get answers to your most frequently asked questions
In keeping with our promise to help you "Hear Now. And Always," Cochlear employs a team of reimbursement and insurance experts who can work with your insurance company on your behalf. Our experts collect and submit the necessary documentation to establish eligibility and determine insurance coverage.
Paying with insurance made easy
Cochlear provides direct insurance billing for sound processors for all insurance plans and types. For repairs, parts and accessories, we will direct bill for plans with whom Cochlear is commercially contracted in addition to Medicare, Medicaid (including HMOs), and TRICARE. We are contracted with many major private insurance plans that allows the ability for Cochlear to deal directly with the insurance on behalf of our patients and eliminates the need for them to navigate the insurance process on their own.
What is typically covered
To qualify for reimbursement by your health plan, health care services and equipment must be deemed medically necessary. Health plans have their own definitions of medical necessity, but most cover the external equipment required to make your implant function: such as the sound processor, cables, coils, magnets and rechargeable batteries.
See the most commonly covered products
Frequently asked questions
Learn about the insurance process and Cochlear's Reimbursement Services for parts and accessories.
“If you’re dealing with Cochlear Americas, they will help you, and they make the process a lot easier. Every single time we call Cochlear, they treat us like we’re family.”
- Donna H., parent of a Cochlear™ Nucleus® recipient
