Important information regarding end of support

See below for details regarding end of service and support options for the Cochlear™ Kanso® 1 Sound Processors. Please note that this information applies to the United States only.

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Effective September 30, 2025, Cochlear will be ending service and support options for all Cochlear™ Kanso® 1 Sound Processors that are no longer under warranty.

What does it mean to end service and support?

This means that beginning on September 30, 2025, patients will no longer be able to purchase parts and accessories for the Kanso 1, nor will Cochlear be able to repair Kanso 1 Sound Processors past that date.

What do my patients need to do now?

If your patient’s sound processor is in good working order, there is nothing they need to do at this time. Signs that their Kanso 1 is still in good order are the battery sleeve still fits snug, the button is working properly, and battery life has not changed. However, now may be a good time to begin the discussion about considering an upgrade, the benefits and how to navigate the process. For resources to support your patients on this journey, visit our Supporting Patient Upgrades page to learn more.

If their sound processor is starting to show signs of wear and tear, such as reduction in battery life or sound quality, now might be a good time to discuss an upgrade with your patient. Below we’ve outlined several commonly used resources to guide you and your patients through the upgrade process.

Nucleus upgrade resources

Where to direct your patients

Cochlear is here to help! Your patients can visit our End of Support page to learn more. Your patients can schedule a virtual appointment directly with one of our Upgrade Solutions Specialists at www.cclr.me/productretirement to get their questions answered.

Where can patients find their warranty status?

Cochlear will continue to honor all warranties that run past the end of service and support date of September 30, 2025.

Your patients can confirm their warranty status by logging into their Cochlear Family member account and clicking on the “Equipment” dropdown from their profile on the top right-hand corner menu. It will display their current equipment and its warranty status.

If they don’t have a Cochlear Family membership activated, they can activate a FREE Cochlear Family membership at www.Cochlear.com/US/Family to access tools and services designed to help optimize their hearing experience.

Do you have additional questions around end of support or the upgrade process?

Disclaimer

This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.


The Kanso Sound Processor is compatible with the Nucleus Profile Plus, Nucleus Profile Series, CI500 Series, CI24RE (Freedom) Series, CI24R and CI24M implants. The Kanso Sound Processor will not be compatible with the Nucleus® 22 (N22) Implant due to the Kanso Sound Processor's size and coil type.


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