Remote Care
The care you need, when you need it.
Quality care, anywhere
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
Quality care, anywhere
The right hearing care at the right time is important. But getting to the clinic may sometimes be a challenge due to your location, mobility, or work and family responsibilities. Or things may be progressing well, but you'd still like the reassurance of knowing your clinician is monitoring you or your child and providing care when it's needed. With Remote Care, you can access care without a visit to the clinic - from home, at work, or when you're away.
The reassurance of Remote Check
Remote Check is a convenient, at-home testing tool that allows you to complete a series of hearing tests through the Nucleus Smart App, without a trip to the clinic.
Your clinician may ask you to complete a Remote Check as a way of monitoring your progress, or instead of a routine appointment. Your clinician decides which Remote Check activities they want you to complete and reviews your results to see if any follow up is needed.
The convenience of Remote Assist
Remote Assist allows you to have a scheduled video appointment with your clinician through the Nucleus Smart App, so you can access real-time care without a clinic visit.
During a Remote Assist session you can discuss any concerns with your clinician and your sound processor will be connected to the programming software used by your clinician. This means they can make adjustments if needed, and the changes will be automatically saved.
Are you Remote Care ready?
Your clinician can enrol you in Remote Care if you have a Nucleus 8, Nucleus 7, or Kanso 2 Sound Processor. You will also need a compatible smartphone* and an account in the Nucleus Smart App.
Using Remote Care
Find out more about how Remote Check and Remote Assist work in our Remote Care brochure
Prepare to use Remote Care with our getting started guide
Disclaimers
*For information regarding the sound processors, implants, operating systems and devices that are compatible with Cochlear's Remote Care services, visit www.cochlear.com/compatibility.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
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