Quality care, anywhere
Quality care, anywhere
Access to the right hearing care at the right time is important. You may be performing well but would still like your clinician to monitor you and provide care when you need it. However, an in-clinic visit may not easily fit into your schedule and can come with added travel costs. That’s why Remote Care offers access to care when and where you need it, without a visit to the clinic. Using an app on your compatible smartphone*, you can conveniently access care from your clinician wherever you are.
Quality care, anywhere
Access to the right hearing care at the right time is important. You may be performing well but would still like your clinician to monitor you and provide care when you need it. However, an in-clinic visit may not easily fit into your schedule and can come with added travel costs. That’s why Remote Care offers access to care when and where you need it, without a visit to the clinic. Using an app on your compatible smartphone*, you can conveniently access care from your clinician wherever you are.
Cochlear™ recipient using Remote Care
"Remote Care is very convenient. I saved travel time, saved money on fuel, and I did not lose any time at work. Felt like I was there in person."¹*
Cochlear™ recipient using Remote Care
Remote Care for Nucleus sound processors
Remote Care for Nucleus sound processors
Remote Care offers two ways to connect with your clinician when it’s convenient for you. You can use Remote Check to complete a hearing review through the Nucleus Smart App, or Remote Assist to have a video appointment with your clinician.
Once your clinician offers you Remote Care, our Getting Started Guide will help you prepare for using Remote Care.
Remote Care for Nucleus sound processors
Remote Care offers two ways to connect with your clinician when it’s convenient for you. You can use Remote Check to complete a hearing review through the Nucleus Smart App, or Remote Assist to have a video appointment with your clinician.
Once your clinician offers you Remote Care, our Getting Started Guide will help you prepare for using Remote Care.
Are you Remote Care ready?
Are you Remote Care ready?
To use Remote Care, you need to have a compatible Nucleus Sound Processor, a compatible smartphone and a Cochlear account in the Nucleus Smart App.*
Are you Remote Care ready?
To use Remote Care, you need to have a compatible Nucleus Sound Processor, a compatible smartphone and a Cochlear account in the Nucleus Smart App.*
Remote Care for Baha sound processors
Remote Care for Baha sound processors
Access real-time care without visiting the clinic through a Remote Assist video appointment with your clinician. Your clinician can make adjustments if needed, and the changes will be automatically saved to your sound processor.
Once your clinician offers you Remote Care, our Getting Started Guide will help you prepare for a Remote Assist session.
Remote Care for Baha sound processors
Access real-time care without visiting the clinic through a Remote Assist video appointment with your clinician. Your clinician can make adjustments if needed, and the changes will be automatically saved to your sound processor.
Once your clinician offers you Remote Care, our Getting Started Guide will help you prepare for a Remote Assist session.
Accessing Remote Care
Accessing Remote Care
To use Remote Care, you need to have a compatible Baha Sound Processor, a compatible smartphone and a Cochlear account in the Baha Smart App.*
Accessing Remote Care
To use Remote Care, you need to have a compatible Baha Sound Processor, a compatible smartphone and a Cochlear account in the Baha Smart App.*
In a study with 57 participants, 93% of people who used Remote Care said they would prefer to use it again in future appointments.^
Disclaimer
* For information regarding the sound processors, implants, operating systems and devices that are compatible with Cochlear’s Remote Care services, visit www.cochlear.com/compatibility.
^ Maruthurkkara S. Cochlear Implant Remote Assist: Clinical and Real-World Evaluation. Int J Audiol. 2025 Mar;64(3):232-242. doi: 10.1080/14992027.2024.2337075.