Osia® Smart App: Getting started

Benefits of using the Cochlear™ Osia® Smart App

• Control your Osia 2 Sound Processor directly from your compatible Apple device.
• Adjust volume, change program and activate streaming from Cochlear True Wireless™ devices.
• Personalise your hearing experience.
• Receive assistance and get helpful operating tips.
• Locate a lost sound processor.

How to download the Cochlear Osia Smart App?

The Cochlear Osia Smart App is free to download from App Store in approved countries.

Compatibility

The Osia Smart App works with the Osia 2 Sound Processor and the Osia 2(I) Sound Processor, and compatible Apple devices.
For compatibility information, visit www.cochlear.com/compatibility.

Apple Watch

Use the Apple Watch for quick access to volume adjustments, or to change programs, select a Favourite or activate streaming from Cochlear True Wireless devices.

The Apple Watch will also display notifications such as sound processor battery warnings.

Getting started

Download, install and open the app. Scroll and read through the content on the Welcome screen to learn about the different features and important information.

Note: To connect the app to your sound processor, you first need to pair your sound processor to your iPhone. For pairing instructions, follow guidance in the app or see instructions further below.

Tap ‘Get started’ to log in with your Cochlear account and proceed with connecting the app to your sound processor, or tap Demo to explore the app. If you do not have a Cochlear account, tap ‘Create account’ and follow the on-screen instructions. When creating an account, you’ll also be able to join Cochlear Family (not available in all markets) to receive support and education for your hearing journey. To learn more about Cochlear account, see the About Cochlear Accounts page.

During connection the app will go through a series of steps to ensure a secure connection to the sound processor can be completed. If there are any issues, instructions will be presented to you on the screen.

• Allow the app to access your location in order to help you locate a lost sound processor and advise you when entering a linked location.
• Allow the app to send you notifications in order to receive battery and connection warnings or tips on how to achieve the best hearing experience.
• Read the Privacy statement and choose whether to approve or decline the option to send deidentified diagnostic and usage information to help Cochlear further improve our products. The choice does not impact your ability to use the app.

Once connection is complete, the app will automatically open on the Home screen.

Pairing instructions

1. Before you start the pairing process, make sure your sound processor has a fresh battery and is turned off.
2. On your Apple device, go to Settings -> Accessibility
3. Turn on your sound processor to make it discoverable for 120 seconds. When pairing to two sound processors, turn them on simultaneously.
4. On your Apple device, tap ‘Hearing Devices’. If Bluetooth™ functionality is turned off, tap to turn it on. Your Apple device will now start searching for your sound processor. This may take some time.
5. Tap the name of the sound processor once it appears. If you are pairing bilateral sound processors, only one name will appear together with R + L.
6. When the pairing window appears, accept the pairing request (or pairing requests if pairing bilateral sound processors).

Important: Wait (and do not leave the pairing screen) for pairing confirmation to be heard in the sound processor before proceeding. A series of 6 beep tones will be heard, followed by a ripple tone approximately 20 seconds later (or wait for 120 seconds to be certain that the process has been completed).

To unpair your sound processor from your Apple device, tap Settings > Accessibility> Hearing Devices. Tap the name of your sound processor, then tap ‘Forget this device’.