Osia® Smart App: Getting started

Benefits of using the Cochlear™ Osia® Smart App

  • Control your Osia 2 Sound Processor directly from your smartphone.
  • Adjust volume, change program and activate streaming from Cochlear™ True Wireless™ accessories.
  • Personalise your hearing experience.
  • Receive assistance and get helpful operating tips.
  • Locate a lost sound processor.

How to download the Cochlear Osia Smart App?

The Cochlear Osia Smart App is free to download from App Store in approved countries.


The Osia Smart App works with the Osia 2 Sound Processor and a compatible iPhone.
For up-to-date iPhone, Apple Watch and iOS compatibility, please refer to www.cochlear.com/compatibility.

Apple Watch

Use Apple Watch for quick access to adjust volume, or to change program, select a Favourite or activate streaming from wireless accessories. The Apple Watch will also display notifications such as sound processor battery warnings.

Getting started

Before downloading, installing and opening the App, you need to pair your sound processor to your iPhone. This is done via your iPhone Settings. For instructions on pairing, watch our pairing animation.

Once you’ve started the App you can tap ‘Demo’ to start learning about the different functions and features, or tap ‘Get started’ to proceed with connecting the App to your sound processor.

To control your sound processor with the Osia Smart App, you will need to log in with your Cochlear Account details. If you do not have a Cochlear Account, you can create an account by tapping ‘Create account’ and following the on-screen instructions.

Once logged in, the App will go through a series of steps to ensure a secure connection can be completed. If there are any issues, instructions will be presented to you on the screen. Once complete, the App will automatically proceed to the Home screen.

Can I pair bilateral devices to my iPhone?

Yes. If you have bilateral Osia 2 Sound Processors, you need to pair both of your sound processors with your compatible iPhone. To do this, pair both sound processors at the same time (during the same pairing window), and ensure that they are correctly set up as a ‘left’ and a ‘right’ device.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.