Osia® Smart App: Frequently Asked Questions
The Osia Smart App works with the Osia 2 Sound Processor and the Osia 2(I) Sound Processor.
Yes. Ensure that they are correctly set up as a bilateral pair during your fitting session with your hearing care professional and pair both to your compatible smartphone.
Cochlear verifies the app compatibility with the specific smartphone models, devices, and operating systems listed on www.cochlear.com/compatibility. While the app could work on other devices if they meet certain minimum operating system and Bluetooth™ requirements and relevant functionality is enabled by the phone manufacturer and service carrier, we cannot guarantee that the app will function as intended.
Yes, in most cases. The app is verified on the operating system version available at time of release. If a newer operating system version is reported to cause any issues, we will aim to release a new version of the app and resolve the issue as soon as possible.
The app provides on-screen instructions on how to resolve issues with connection. Make sure you are using the latest operating system version (unless otherwise communicated from Cochlear on www.cochlear.com/compatibility).
The connection between your sound processor and smartphone can be lost if the sound processor battery level is low or if the distance between the smartphone and sound processor is too great or blocked.
To re-establish connection, make sure the sound processor has sufficient battery and is within range of your smartphone. Make sure Bluetooth™ is turned on and restart the app. The app should automatically reconnect.
There is no exact distance since this depends on factors such as sound processor battery level, objects in-between, and the environment you are in.
The battery level on your sound processor may be too low to support the connection. Try to replace the battery. The app will reconnect automatically.
If you continue to experience problems, remove the paired sound processor from your smartphone, and then pair it again.
You may have lost connection to your sound processor. When connection is re-established, you can change program again.
The battery indicator in the app will show the current power level of your sound processor battery as full or low. Low battery strength means that wireless operation is close to interruption and that batteries should be changed soon.
The Osia 2 Sound Processor uses a zinc-air battery, which provides almost the same level of power until it is nearly empty and then loses power very rapidly. It is therefore difficult for the app to display an accurate battery level until the sound processor provides a battery warning.
No. The app does not significantly impact the consumption of the sound processor battery. Running the app will take up some of the smartphone battery, like other apps do.
Yes. If you pair your mobile device with your child’s sound processor, you can control and monitor it from a distance, but you need to be within range.