Osia^® Smart App: Getting started

Benefits of using the Cochlear™ Osia® Smart App

• Control your Osia 2 Sound Processor directly from your compatible Android™ device.
• Adjust volume, change program and activate streaming from Cochlear True Wireless™ devices.
• Personalise your hearing experience.
• Receive assistance and get helpful operating tips.
• Locate a lost sound processor.

How to download the Cochlear Osia Smart App

The Cochlear Osia Smart App is free to download from Google Play in approved countries.

Compatibility

The Osia Smart App works with the Osia 2 Sound Processor and Osia 2(I) Sound Processor, and compatible Android devices.
For compatibility information, visit www.cochlear.com/compatibility

Getting started

Download, install and open the app. Scroll and read through the content on the Welcome screen to learn about the different features and important information such as Terms of Use and Cochlear's Privacy Notice.

Tap ‘Confirm and Proceed’ to proceed with connecting the app to your sound processor. The app will go through a series of steps to ensure a secure connection to the sound processor can be completed. If there are any issues, instructions will be presented to you on the screen.

• Allow the app to access your location in order to help you locate a lost sound processor and advise you when entering a linked location.
• Allow the app to send you notifications in order to receive battery and connection warnings or tips on how to achieve the best hearing experience.

Once you have completed connection, you can log in with your Cochlear Account, or create one for free. Some features of the app require logging in to unlock. If you choose not to log in, you will still be able to adjust volume and change programs on your sound processors.

Note: If you’ve previously used a Cochlear online service, such as a different Cochlear app or our online store, you may already have a Cochlear Account and can use the same email address and password to log in to the Osia Smart App. To check whether you have a Cochlear Account or which email address is associated with it, contact your local Cochlear customer service team for assistance. Visit www.cochlear.com/customer-service.

Sound processor registration

When you have logged in, the app will check if your sound processor has been registered for Warranty purposes and for access to Cochlear online and Remote Care purposes, where available.

If it has not been registered, the app will prompt you to register and guide you with on-screen instructions.

To register, confirm the recipient’s name and the date the sound processor was first fitted, then select the clinic that fitted the sound processor.

Note: Ensure you select the correct clinic, as the recipient’s details will be associated to this clinic and the clinic may access this information.