Osia® 2 and 2(I) Sound Processor service plan (Canada)

Price:

$780 CAD per sound processor

Payment options

At the time of purchase you can elect to pay for your service plan in full, or you have the option to set up a payment plan and finance 4 quarterly payments through Cochlear. Each payment plan includes a $50 CAD financing fee and the first payment of $207.50 CAD is due at time of purchase. The remaining 3 payments will continue quarterly at the rate of $207.50 CAD.

Price:

$900 CAD per sound processor

Payment options

For one-time repairs, Cochlear does not offer financial assistance or payment plan options. A payment in the full amount of $900 CAD must be made at the time of the one-time repair request.

Price:

$2,880 CAD per household

Payment options

The Family Plan is designed to help families with multiple Osia implants to provide one-year service plan coverage at an affordable rate of $2,880 CAD. The Family Plan is available to spouses and dependent children and covers families between two and six individuals with a minimum requirement of 4 total sound processors. At the time of purchase, you can elect to pay for your family service plan in full or split the amount into four consecutive monthly payments.

To order a family service plan, contact customer service at 1-800-483-3123 to see if your household qualifies.

A service plan covers wear and tear overtime, accidental damage and manufacturer defects that could result in needing a repair to your Osia® sound processing device(s). Under your service plan coverage, there is no limit to the number of times that you can send your sound processor in for repair, no questions asked. Your service plan also guarantees you'll have personalized support from one of our Recipient Support troubleshooting experts and all of your shipping materials and associated costs are covered. Cochlear also promises to have your sound processor returned to you within 3-5 days, after one of our trained technicians repairs and restores any issues.

A service plan must be purchased before your current warranty or service plan coverage expires. If your warranty or service plan expires before you purchase a service plan or upgrade your current sound processor(s), you will need to purchase a one-time repair fee should anything happen to your device(s).

Cochlear recommends having your current sound processor(s) covered by a service plan. Having a service plan ensures that you or your loved ones are protected from any unexpected out-of-pocket repair costs over the next year.

Cochlear allows you to send your sound processor in for repair at any time with the purchase of a one-time repair fee. In addition to having your sound processor repaired by a trained technician, this one-time repair fee also comes with 6-months of supplemental coverage for the repaired device. This means you'll have peace of mind knowing that your sound processor is repaired and covered for 6-months.

Most health insurance providers will not cover the cost of a service plan, however, many health insurers will provide coverage on replacement parts and repairs. Check with your health insurance provider to find out what your benefit plan may cover.

For more tips on working with your insurer, click here.

Yes, if no claims have been made against your service plan you may cancel within 30 days of original purchase and receive a full refund.

If you decide to cancel before you have completed all of your payments, Cochlear will issue a pro-rated refund less a $25 cancellation fee.