Warranty coverage

We understand things can happen to your device. That's why Cochlear's products are covered by a global warranty.

Baby having a bath with friend

What you'll find on this page

  • Cochlear’s global warranty for our products
  • Cochlear’s Service Plans

Warranties

Cochlear provides extensive implant and product warranties, as well as a wide range of service support options to meet customer needs.

When you buy Cochlear accessories, always complete and send in any registration cards and forward them immediately to the address listed to make sure you are covered by the warranty. You’ll also need to keep your proof of purchase.

Cochlear™ Nucleus® System Global Limited Warranty

Cochlear™ Baha® System Global Limited Warranty

Cochlear Care Service Plans

We understand that hearing is a precious gift. That’s why your Cochlear equipment includes a standard warranty that covers you for the cost of service and repairs. However, if there are any unexpected repair, service or replacement costs once your warranty expires you may need to take care of these yourself. Cochlear Care Service Plans* help make managing the cost of service and repairs easier by covering these costs.

We have two plans available, the Cochlear Care on the Air Plan, for sound processors that are approaching the end of their warranty or are already out of warranty, and Cochlear Care Extended Cover for new sound processors.

*Cochlear Care Service Plans are not currently available in New Zealand

Disclaimer

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.