Warranty coverage

We understand things can happen to your device. That's why Cochlear's products are covered by a global warranty.

A baby having a bath with friend

What you'll find on this page

  • Cochlear's global warranty for our products.
  • Cochlear's Service Plans.


Cochlear provides extensive implant and product warranties, as well as a wide range of service support options to meet customer needs.

When you buy Cochlear™ accessories, always complete and send in any registration cards and forward them immediately to the address listed to make sure you are covered by the warranty. You’ll also need to keep your proof of purchase.

Cochlear™ Nucleus® System Global Limited Warranty

Cochlear™ Baha® System Global Limited Warranty

Cochlear™ Osia® System Global Limited Warranty

Cochlear Care Service Plans

We understand that hearing is a precious gift. That’s why your Cochlear equipment includes a standard warranty. However, if there are any unexpected repair, service or replacement costs after your warranty expires, you may need to take care of these yourself.

Cochlear Care Service Plans* help cover these costs and repairs.

We have two plans available:

  • the Cochlear Care on the Air Plan covers sound processors that are approaching their end of warranty, or are already out of warranty
  • the Cochlear Care Extended covers new sound processors.

* Cochlear Care Service Plans are not available in all countries.


Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.

In Australia, Cochlear™ Nucleus® implant systems are intended for the treatment of moderately severe to profound hearing loss.

In Australia, Baha® bone conduction implant systems are intended for the treatment of moderate to profound hearing loss.

In Australia, the Cochlear™ Osia® System is indicated for patients with conductive, mixed hearing loss and single-sided sensorineural deafness (SSD) aged 10 years and above with up to 55 decibels sensorineural hearing loss. Patients should have sufficient bone quality and quantity to support successful implant placement. Surgery is required to use this product. Any surgical procedure carries risk.

For Cochlear™ Nucleus®, Osia® and Baha® systems: This product is not available for purchase by the general public. For information on funding and reimbursement please contact your health care professional.

Any testimonial featured on this website is intended for an Australian audience only.