Your Cochlear Account is the personal account you use to access Cochlear’s Connected Care services.

Creating a Cochlear Account allows Cochlear to provide you with the resources, services and support to connect and empower you on your hearing journey with your Osia Sound Processor.

If you've purchased a Cochlear product from the online store or have used a Cochlear online service in the past, you may already have a Cochlear Account. You may be able to use the same email address and password to log in to the Osia Smart App. If you want to check whether you have a Cochlear Account, please contact your local Cochlear customer service team for assistance or try to log in and request a new password.

If you do not already have a Cochlear Account (i.e. you do not already access other Cochlear online services with an email address and password) you can create one by tapping Unlock and selecting “Create account” in the Osia Smart App. After you submit your details, you will be sent an email with a link to activate your Cochlear Account. If you do not receive an email, check your Spam or Junk folder. If you are accessing your email from your mobile device, once you click on the activation link, the Osia Smart App will open automatically, and you will be able to login with your email address and password. If you access your email account from a desktop computer, you will need to click on the activation link and then use your mobile device to log in to the Osia Smart App.

If you cannot remember your password, first select 'I have a Cochlear account', then select "Forgot password?" on the log in page. Enter your email address and you will be emailed instructions on how you can reset your password. If you cannot remember the email address associated with the account, please contact your local Cochlear customer service team at www.cochlear.com/customer-service.

If you would like to change the password for your Cochlear Account, start by logging out, then return to the login screen and tap 'Forgot password' and follow the on-screen instructions.

Note: This will change your password across all of your Cochlear online services.

You can request to delete (close) your Cochlear Account from the My Account page in the Osia Smart App.

1. In the main menu, select My Account.
2. Click Delete Account
3. Follow the steps provided to request closure of your Cochlear Account.
4. It will take up to 10 days for the closure request to be completed.

Note: that this will delete your account for all your Cochlear online services.

Your privacy is important to us. We are committed to protecting the privacy of your personal information in accordance with applicable privacy and data protection laws. Your personal information will be handled in accordance with our Privacy Policy. For more information visit www.cochlear.com/privacy.

If you are still experiencing difficulties or have any other questions about your Cochlear Account, please contact your local Cochlear office for advice and assistance at www.cochlear.com/customer-service.