The Osia® Smart App works with all Osia Sound Processors.

Yes, if your sound processors are of the same sound processor generation and correctly set up as a bilateral pair during your fitting session with your hearing care professional. Both sound processors also need to be paired to your compatible smartphone at the same time.

Cochlear verifies the app compatibility with the specific smartphone models, devices, and operating systems listed on www.cochlear.com/compatibility. Whilst the app could work on other devices if they meet certain minimum operating system and Bluetooth® requirements and relevant functionality is enabled by the phone manufacturer and service carrier; we cannot guarantee that the app will function as intended.

The Cochlear Osia Smart App is available on App Store and Google Play. For compatibility information, visit www.cochlear.com/compatibility.

Yes, in most cases. The app is verified on the operating system version available at time of release. If a newer operating system version is reported to cause any issues, we will aim to release a new version of the app and resolve the issue as soon as possible.

The app provides on-screen instructions on how to resolve issues with connection. Make sure you are using the latest operating system version (unless otherwise communicated from Cochlear on www.cochlear.com/compatibility).

The connection between your sound processor and smartphone can be lost if the sound processor battery level is low or if the distance between the smartphone and sound processor is too great or blocked.

To re-establish connection, make sure the sound processor has sufficient battery and is within range of your smartphone. Make sure Bluetooth® is turned on and restart the app. The app should automatically reconnect. If it does not automatically reconnect, tap the sound processor icon with the red spinner around it and follow the instructions.

There is no exact distance since this depends on factors such as sound processor battery level, objects in-between, and the environment you are in.

The battery level on your sound processor may be too low to support the connection. Try to charge or replace the battery. The app will reconnect automatically. If you continue to experience problems, remove the paired sound processor from your smartphone, and then pair it again.

You may have lost connection to your sound processor or it is currently in the charging box. When connection is re-established, you can change programs again.

The battery indicator behaves differently depending on the type of battery your sound processor uses:

Rechargeable sound processors: the battery indicator surrounding the Sound Processor icon shows the current battery level in 10% increments, both during use and while charging.

Sound processors with single-use batteries: the battery indicator is only displayed when your sound processor's battery level is low, indicating that wireless operation is close to interruption and that the batteries should be replaced soon.

The single use zinc-air battery delivers a consistent level of power for most of its life before losing power very rapidly near the end. As a result, it is difficult for the app to display an accurate battery level until the sound processor itself triggers a low battery warning.

No. The app does not significantly impact the consumption of the sound processor battery. Running the app will take up some of the smartphone battery, similar to other apps do.