Osia® Smart App: Using the app

Control your sound processor

The home screen contains the most frequently used features of the Osia Smart App. Here you can change programs, adjust volume and check your sound processor status, as well as navigate to additional features of the app. Users with rechargeable sound processor models can also see if the sound processor is off the coil and the current charging status.

Adjusting volume

To adjust the sound processor volume, use the volume slider or tap the speaker icon to mute. If you have a bilateral configuration, tap the horizontal slider icon to expand and gain access to the individual volume sliders.

To adjust the volume of your wireless devices, use the volume slider, or tap the corresponding icon to mute. If you have a bilateral configuration, tap the horizontal slider icon to expand and gain access to the individual volume sliders.

Changing program

To change program or select Favourite, swipe the Program selector in the centre of the screen left or right, and tap to select.

Streaming

To adjust the volume of your wireless devices, use the volume slider, or tap the corresponding icon to mute. If you have a bilateral configuration, tap the horizontal slider icon to expand and gain access to the individual volume sliders.

Via Apple Watch interface: Swipe left or right across screen to select program, Favourite or to activate streaming from True Wireless device. This feature is not available for sound processors which do not have a streaming program.

Sound processors with streaming hub

To activate streaming from a Cochlear™ True Wireless devices or a next-generation Bluetooth® LE Audio-enabled wireless devices, use the controls in the streaming hub at the bottom of the home screen and streaming will be mixed in to the currently selected program.

Sound processors with a streaming program

To activate streaming from Cochlear™ True Wireless™ devices, using the Osia Smart App with the Osia 2/2(I) Sound Processor, ensure your wireless device is actively streaming. Then, using the Program selector, switch to the streaming program named after your wireless device to connect to the stream.

Adjust the sound – login required

The Osia Smart App allows you to fine tune your hearing experience with temporary adjustments, or to save the adjustments as Favourites (see below). When the sound processor is restarted, it will return to the default program settings and any adjustments must be reapplied.

1. Tap the Equaliser icon in the bottom tab menu on the Home screen to adjust the sound.
2. Move the bass, mid and treble sliders up or down to optimise the sound to the environment you are in, or select one of the Presets.
3. Tap the back arrow in the top left corner to return to the Home screen.

Select presets - login required

The Osia Smart App has several presets, which are a combination of equaliser and noise reduction settings that we believe are suitable to achieve certain outcomes in certain situations, for certain programs:

Enhance speech in noise: to enhance speech in noisy environments

Enhance speech in quiet: to enhance speech in quiet environments

Comfortable listening: to reduce wind noise for more comfort

Enhance own voice: to enhance the experience of your own voice

ForwardFocus (not available on all sound processor models): to better understand speech of the person in front of you, especially in noisy environments

Create Favourites

Favourites offer you the ability to store your adjustments for easy access later, directly from the app’s home screen.

1. Instead of returning to Home screen after adjusting the sound, tap the Next button.
2. Choose an icon for your new Favourite and tap Next.
3. Choose whether to link your Favourite to a specific location or not, then tap Done. When you link a Favourite to a location, the app will switch to that Favourite automatically when you arrive.

To edit or delete a Favourite, select it in the program list and the tap the Equaliser icon in the bottom bar. To delete a Favourite, tap the trashcan icon and confirm deletion. If you instead wish to edit your Favourite, make any desired changes to the equaliser and then proceed by clicking Save.

Note: Favourites will be removed if the program they have been based on has been changed or removed during fitting.

Locate a lost or misplaced sound processor – Login required

You can use the app to help you locate a lost or misplaced sound processor. As long as your smartphone is connected to your lost sound processor, the app will display if you are moving towards the sound processor, or away from it, using the Bluetooth® signal strength. If you have granted the app location permission, the app will pin the location where your smartphone lost connection to your sound processor.

View sound processor connection status and battery

The home screen displays the current connection status of each of your devices as well as the battery level. A red spinner around the sound processor icon signifies a connection problem. Tap the sound processor icon for troubleshooting guidance.

View sound processor usage

To view your sound processor usage, select Hearing Tracker in the app's settings menu. Information presented here differs between sound processor generations.

Support

In-app support

There is contextual support available on certain screens. Access by tapping the question mark icon in the top right corner of the app.

Connection support

If the connection is lost and the app is unable to reconnect to the sound processor after following the on screen instructions, try to completely close the app and unpair your sound processor from your compatible smartphone. Sometimes, it could even be worth restarting your smartphone. Then repeat the pairing sequence and restart the app.

Customer service

For contact details to your local Cochlear customer service team, visit www.cochlear.com/customer-service.