Kayse Urbina - New recipient education
Israel Ramos - Upgrade support

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Meet the team

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Kayse Urbina
New recipient education

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Israel Ramos
Upgrade support

About Kayse

Prior to this role as a Recipient Solutions Manager, Kayse worked as an audiology assistant at the University of Miami Ear Institute and completed her Audiology Assistant certification in Nova Southeastern University. Kayse and her family currently reside in Round Rock, TX with their dog Odin and their cat Loki. Kayse is a bilateral cochlear implant recipient and has a little brother that has bilateral cochlear implants too.

About Israel

Israel is a bilingual Upgrade Solutions Specialist who has been a Cochlear employee since 2021. He provides personalized support for upgrade recipients throughout the entire upgrade process. Israel is a family man who loves to spend time with his wife and son.

If you need immediate assistance, please contact the Device Support Specialist Team at
1-800-483-3123 and select option #2.

If my times don’t work for you, click here to book with the next available team.


Recipient Solutions team members are available by appointment only and are intended for hearing implant recipients and their families. This service is not available in French or for recipients in Quebec, Canada.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.