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Meet the team

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Ronald Hidalgo
New recipient education

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Kevin Gifford
Upgrade support

About Ronald

Ronald is a Bilingual Recipient Solutions Manager. He has a niece with a cochlear implant and a wife who is an audiologist. Ronald has been around the world of cochlear implants even before joining Cochlear in 2020. He earned his Master’s degree in Communication Research at West Virginia University.

About Kevin

Kevin has been an Upgrade Solutions Specialist since 2022. He is available to support CI and Baha recipients throughout the upgrade process. Kevin grew up in Chicago, but currently lives in Denver. He is very outdoorsy and loves all things college football.

If you need immediate assistance, please contact the Device Support Specialist Team at
1-800-483-3123 and select option #2.

If my times don’t work for you, click here to book with the next available team.


Recipient Solutions team members are available by appointment only and are intended for hearing implant recipients and their families. This service is not available in French or for recipients in Quebec, Canada.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.