Great Lakes

Stephanie Noeller, Au.D., CCC-A - New recipient education
Debbie Cook - Upgrade support

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Book your virtual appointment now

Please note: Remember to click ‘Done’ after completing the booking form. An email will be sent to confirm your appointment.


Meet the team

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Stephanie Noeller
New recipient education

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Debbie Cook
Upgrade support

About Stephanie

Stephanie graduated with her bachelor's degree from the College of Wooster and went on to earn a Doctor of Audiology degree from the Northeast Ohio Au.D. Consortium after completing a 4th year externship at the Cleveland Clinic. Stephanie joined Cochlear in June 2022 as a Recipient Solutions Manager and has a special passion for providing increased access to care for older adults who receive implantable devices, as she also earned a graduate certificate in Gerontology from the University of Akron.

About Debbie

Debbie has been a Cochlear employee since October 2014 and is currently an Upgrade Solutions Specialist, where she delivers personalized support through the upgrade process. In October of 2016, she was awarded with the Hear Now and Always Award due to her excellent customer service.

If you need immediate assistance, please contact the Device Support Specialist Team at
1-800-483-3123 and select option #2.

If my times don’t work for you, click here to book with the next available team.


Recipient Solutions team members are available by appointment only and are intended for hearing implant recipients and their families. This service is not available in French or for recipients in Quebec, Canada.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.