Warranty coverage

We know things can happen to your new device. And when they do, we offer recipients a comprehensive warranty* and one-time loss replacement.

GettyImages-696153183_super.jpg

What you'll find on this page

  • Learn about Cochlear’s warranty protection
  • Learn about Cochlear’s loss coverage
  • Learn about the benefits of joining Cochlear Family
Nucleus recipient Sean poses for a photo with a fishing net

"While crabbing in Chincoteague, Virginia, we didn't make sure Sean's [external sound processors] were safely secured and wouldn't you know, Sean accidentally knocked one of his processors into the water!"

- Kelly J., Mother of Nucleus® recipient

Warranty coverage

Cochlear™ Nucleus® 7 and Kanso® 2 Sound Processors

  • 5-year warranty for new systems, covering sound processors (Nucleus 7 and Kanso 2), magnet (Nucleus 7 and Kanso 2), coil (Nucleus 7), Remote Control, cable (Nucleus 7), battery holder and cover (Nucleus 7)
  • 3-year warranty for upgrades, covering sound processor and magnet (Nucleus 7 and Kanso 2), built-in battery (Kanso 2), coil, cable, battery holder and cover (Nucleus 7) and Remote Control

Cochlear™ Osia® 2 Sound Processor

  • 2- year warranty for both new systems and upgrades

Cochlear™ Baha® 6 Max Sound Processor

  • 2-year warranty for both new systems and upgrades

Cochlear™ Baha® 5 Power and SuperPower Sound Processors

  • 2-year warranty for both new systems and upgrades

Cochlear™ True Wireless™ accessories

  • 1-year warranty

Cochlear™ Standard and Compact Rechargeable Battery Modules

  • 1-year warranty

All other accessories (excluding zinc air batteries)

  • 90-day warranty

Loss coverage

Should your sound processor go missing during the initial system or upgrade warranty period, our loss coverage allows you to replace it completely free of charge* (one time only per device, per side). Once you have made a claim on the sound processor, the loss coverage is no longer available.

Note: Cochlear technology is constantly evolving. Next-generation sound processors are designed to deliver new capabilities and work with your existing implant. As new technology is developed, older sound processors may become outdated and obsolete, and Cochlear may decide to phase out production and support of aging technology. Keep in mind Cochlear™ Nucleus® Sound Processor technology that is compatible with your current implant will remain available so that you can continue to hear without the need for additional surgery.

ContactUs-1440x900px.jpg

Contact us

Get in touch with Cochlear

Next

Disclaimer

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information. 

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

ACE, Advance Off-Stylet, AOS, AutoNRT, Autosensitivity, Beam, Button, CareYourWay, Carina, Cochlear, 科利耳, コクレア, Cochlear SoftWear, Codacs, ConnectYourWay, Contour, Contour Advance, Custom Sound, ESPrit, Freedom, Hear now. And always, HearYourWay, Hugfit, Hybrid, Invisible Hearing, Kanso, MET, MicroDrive, MP3000, myCochlear, mySmartSound, NRT, Nucleus, Off-Stylet, Slimline, SmartSound, Softip, SPrint, True Wireless, the elliptical logo, WearYourWay and Whisper are either trademarks or registered trademarks of Cochlear Limited. Ardium, Baha, Baha SoftWear, BCDrive, DermaLock, EveryWear, Vistafix, and WindShield are either trademarks or registered trademarks of Cochlear Bone Anchored Solutions AB.

*Terms and conditions may apply. When your warranty period expires, you can purchase an Extended Warranty You can check your warranty status and expiry date in the Cochlear Family online portal.