What you'll find on this page
Learn about Cochlear’s warranty protection
Learn about Cochlear’s loss coverage
Learn about the benefits of joining Cochlear Family
Cochlear™ Nucleus® 7 and Kanso® 2 Sound Processors
5-year warranty for new systems, covering sound processors (Nucleus 7 and Kanso 2), magnet (Nucleus 7 and Kanso 2), coil (Nucleus 7), Remote Control, cable (Nucleus 7), battery holder and cover (Nucleus 7)
3-year warranty for upgrades, covering sound processor and magnet (Nucleus 7 and Kanso 2), built-in battery (Kanso 2), coil, cable, battery holder and cover (Nucleus 7) and Remote Control
Cochlear™ Osia® 2 Sound Processor
2- year warranty for both new systems and upgrades
Cochlear™ Baha® 5 Sound Processors
2-year warranty for both new systems and upgrades
Cochlear™ True Wireless™ accessories
Cochlear™ Standard and Compact Rechargeable Battery Modules
All other accessories (excluding zinc air batteries)
Should your sound processor go missing during the initial system or upgrade warranty period, our loss coverage allows you to replace it completely free of charge* (one time only per device, per side). Once you have made a claim on the sound processor, the loss coverage is no longer available.
Note: Cochlear technology is constantly evolving. Next-generation sound processors are designed to deliver new capabilities and work with your existing implant. As new technology is developed, older sound processors may become outdated and obsolete, and Cochlear may decide to phase out production and support of aging technology. Keep in mind Cochlear Sound Processor technology that is compatible with your current implant will remain available so that you can continue to hear without the need for additional surgery.