Cochlear™ Takes Silver Stevie Award in Partnership with TechSee

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Christy LaPlante
Public Relations Manager
Cochlear Americas
pr-cochlearamericas@cochlear.com

Cochlear™ Takes Silver Stevie Award in Partnership with TechSee

Lone Tree, Colo (May 13, 2024) -  Cochlear™ has been awarded a Silver Stevie® Award for Sales & Customer Service for Best use of Technology in Customer Service for Cochlear’s use of vision to support people with hearing loss in customer support calls in partnership with TechSee, a renowned leader in computer vision technology.

With support from TechSee’s innovative vision technology, Cochlear has elevated customer support for people with hearing loss with interactive live video support sessions to offer easy and accessible remote service. Customer service specialists can diagnose issues and provide on-screen Augmented Reality overlays, highlighting the necessary actions to resolve the problem effectively.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

This is the second customer service award Cochlear and TechSee have won in 2024 after being awarded a silver in the Best in Biz Awards for Most Innovative Product of the Year in January. 

About Cochlear Limited (ASX: COH)

People have always been Cochlear’s inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant after seeing his father struggle with hearing loss. Since 1981, Cochlear has provided more than 750,000 devices in more than 180 countries, helping people of all ages around the world to hear. As the global leader in implantable hearing solutions, Cochlear connects people with life’s opportunities, and welcomes them to the world’s largest hearing implant community.

Cochlear has a global workforce of around 4,800 people, with a passion for progress, who strive to meet the needs of people living with hearing loss. The company continually innovates to anticipate future needs, investing more than AUD$2.7 billion to date in research and development to push the boundaries of technology and help more people hear.