Ronald Hidalgo, M.A. - New recipient education
Chet Hesch - Upgrade support

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Meet the team

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Ronald Hidalgo
New recipient education

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Chet Hesch
Upgrade support

About Ronald

Ronald is a bilingual Recipient Solutions Manager. He has a niece with a cochlear implant and a wife who is an audiologist. Ronald has been around the world of cochlear implants even before joining Cochlear in 2020. He earned his Master’s degree in Communication Research at West Virginia University.

About Chet

Chet has been with Cochlear since 2021 in a variety of roles and has been and Upgrade Solutions Specialist since November 2023, providing personalized support for recipients throughout the entire upgrade process. He is a bimodal recipient wearing a Nucleus 8 Sound Processor on his right ear. In his spare time, Chet enjoys spending time with his dog, learning about technology and all things Denver sports related.

If you need immediate assistance, please contact the Device Support Specialist Team at
1-800-483-3123 and select option #2.

If these times don’t work for you, click here to book with the next available team.


Recipient Solutions team members are available by appointment only and are intended for hearing implant recipients and their families. This service is not available in French or for recipients in Quebec, Canada.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.