Colin Lyle - New recipient education
Jessica Martin - Upgrade support

Haga clic aquí para reservar su cita en español.

Cochlear Recipient Solutions Mid Central.jpg

Book your virtual appointment now

Please note: Remember to click ‘Done’ after completing the booking form. An email will be sent to confirm your appointment.


Meet the team

Colin Lyle Cochlear Recipient Solutions RSM.jpeg

Colin Lyle
New recipient education

Jessica Martin Cochlear Recipient Solutions USS.jpg

Jessica Martin
Upgrade support

About Colin

Prior to joining Cochlear in 2019 as a Recipient Solutions Manager, Colin worked as a Deaf & Hard of Hearing Guide for Texas Hands and Voices, and as an operational manager in the oil and gas industry. Colin received his bachelor’s degree from the University of Colorado, Boulder.

About Jessica

Jessica is an Upgrade Solutions Specialist who has been with Cochlear since 2021. She provides personalized support for upgrade recipients throughout the entire upgrade process.

If you need immediate assistance, please contact the Device Support Specialist Team at
1-800-483-3123 and select option #2.

If these times don’t work for you, click here to book with the next available team.


Recipient Solutions team members are available by appointment only and are intended for hearing implant recipients and their families. This service is not available in French or for recipients in Quebec, Canada.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.