Southern California

Rita Valencia, M.S. Ed. - New recipient education
Brandon Pleiman - Upgrade support

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Please note: Remember to click ‘Done’ after completing the booking form. An email will be sent to confirm your appointment.


Meet the team

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Rita Valencia
New recipient education

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Brandon Pleiman
Upgrade support

About Rita

Prior to joining Cochlear in 2021 as a Recipient Solutions Manager, Rita was an Early Intervention Teacher of the Deaf specializing in listening and spoken language development. She earned her Bachelor of Arts in Human Services and holds a Masters Degree in Deaf and Hard of Hearing Education from the John Tracy Center/Mt. Saint Mary’s University graduate program.

About Brandon

Brandon is an Upgrade Solutions Specialist who has been with Cochlear since 2018. He provides personalized support for upgrade recipients throughout the entire upgrade process. Brandon loves to read and write and also loves watching sports!

If you need immediate assistance, please contact the Device Support Specialist Team at
1-800-483-3123 and select option #2.

If these times don’t work for you, click here to book with the next available team.


Recipient Solutions team members are available by appointment only and are intended for hearing implant recipients and their families. This service is not available in French or for recipients in Quebec, Canada.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.