United by Sound
As a Cochlear™ Nucleus® implant recipient, your clinic and Cochlear want to make sure you experience sound uninterrupted. For several years, Cochlear and your clinic have partnered together with the Hear Always program, an exclusive program to expedite the replacement of your sound processor if you ever experience a time when you are without sound. The Hear Always program allows Cochlear to quickly add your unique MAP to a replacement Sound Processor before returning it to you.
Cochlear has another program for your audiologist to share your MAPs with us. It's called Cochlear™Link. Cochlear Link is our new, secure, cloud-based service which connects your clinic and Cochlear's Hear Always program, so we can significantly reduce your time “off air” when you need a replacement processor+.
How HEAR ALWAYS Works
Call the Cochlear customer support center if you are having issues with your processor. We will help you troubleshoot the issue you are having. When we determine your processor needs to be replaced, we will begin the Hear Always program. We will exchange your broken processor with a replacement. We will overnight the replacement processor directly to you along with instruction on mailing mailing the broken processor back to Cochlear. It's that quick and that simple!
How COCHLEAR LINK Works
Cochlear Link is our new, secure, cloud-based service which connects your clinic and Cochlear’s Hear Always program, so we can significantly reduce your time “off air” when you need a replacement processor⁺. What does this mean to you? Since your device MAPs are unique, Cochlear Link allows our Hear Always team to quickly and securely access the latest MAP on file with your clinic, and turnaround a repaired or replacement sound processor as quickly as the next business day*.
+ Due to technical constraints, some clinics may not be able to offer Cochlear Link
