Remote Care

With Remote Care you can stay connected to your patients and provide convenient, consistent care when it’s needed, without a clinic visit.

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What you will find on this page

  • How Remote Care can enhance patient care for cochlear implant and bone conduction recipients
  • Remote Check - a remote assessment tool for cochlear implant recipients

Quality patient care, from anywhere

We understand you want your patients to receive ongoing and consistent care.

For some patients, access to consistent care may be limited by geography, mobility, or work responsibilities. Other patients may be progressing well, but you would still like to monitor them and provide timely care when they need it. With Remote Care solutions you can provide virtual care to more patients, even as your practice and caseloads grow.

Remote Care gives you the flexibility to deliver quality care without your patients making a trip to the clinic, fitting into your patients’ lives and your schedule. You can complete Remote Care activities at a time that suits you, and patients can conveniently access Remote Care services through their compatible smartphone from home, at work, or when travelling.

Remote Check

Remote Check is a virtual assessment tool for cochlear implant recipients. It is designed to provide a convenient option for annual check-ups, reduce unnecessary clinic visits for patients who are progressing well, and enable access to care for patients who are unable to visit the clinic.

Patients you enrol in Remote Check complete a range of hearing assessments at a location and time that suits them, using the Nucleus® Smart App.* You can tailor Remote Check by choosing which patients to include and selecting the activities you want them to complete. Once completed by the patient, you can review and evaluate the Remote Check results at your convenience using myCochlear Professional to determine if follow up is required.

Remote Check is designed to identify issues you would look for during an in-clinic appointment, helping to triage the patient – are they performing as expected, or do they need follow up?


This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.

* Patients must have a CI24M or later implant to use Remote Check. For smartphone compatibility information and devices visit