Remote Care
The care you need, when you need it.
Quality care, anywhere
Quality care, anywhere
Access to the right hearing care at the right time is important. You may be performing well but would still like your clinician to monitor you and provide care when you need it. However, an in-clinic visit may not easily fit into your schedule and can come with added travel costs. That’s why Remote Care offers access to care when and where you need it, without a visit to the clinic. Using an app on your compatible smartphone*, you can conveniently access care from your clinician wherever you are.
Quality care, anywhere
Access to the right hearing care at the right time is important. You may be performing well but would still like your clinician to monitor you and provide care when you need it. However, an in-clinic visit may not easily fit into your schedule and can come with added travel costs. That’s why Remote Care offers access to care when and where you need it, without a visit to the clinic. Using an app on your compatible smartphone*, you can conveniently access care from your clinician wherever you are.
The reassurance of Remote Check
Remote Check is a convenient, at-home testing tool that allows you to complete a series of hearing tests through the Nucleus Smart App, without a trip to the clinic.
Your clinician may ask you to complete a Remote Check as a way of monitoring your progress, or instead of a routine appointment. Your clinician decides which Remote Check activities they want you to complete and reviews your results to see if any follow up is needed.
The convenience of Remote Assist
Remote Assist allows you to have a scheduled video appointment with your clinician through the Nucleus Smart App, so you can access real-time care without a clinic visit.
During a Remote Assist session, your clinician can assess and discuss how you are performing and adjust your sound processor settings if needed. Remote Assist offers a convenient and flexible way to receive care without the associated time and travel costs of attending the clinic.
Are you Remote Care ready?
To use Remote Care, you need to have a compatible Nucleus Sound Processor, a compatible smartphone and a Cochlear account in the Nucleus Smart App.*
Using Remote Care
Find out more about how Remote Check and Remote Assist work in our Remote Care brochure
Prepare to use Remote Care with our getting started guide
Disclaimers
*For information regarding the sound processors, implants, operating systems and devices that are compatible with Cochlear's Remote Care services, visit www.cochlear.com/compatibility.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
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