Your sound processor constantly monitors the listening environment and is able to determine when speech is present. The charts on the 'Time in Speech' screen track the time spent in a speaking environment. If you use a streaming accessory (e.g. a compatible iPhone), that time is also calculated and added to the total 'Time in Speech'.

The time spent in a listening environment correlates to progress in your hearing journey. The 'Time in Speech' goal is different for everybody and depends on age, family and work situations and where you are in your journey. A good way to get started is to track your 'Time in Speech' for a week or so, then set your goal a little higher and see if you can improve.

Tips within the Nucleus Smart App can help you to increase your 'Time in Speech'.

When a Nucleus 7 Sound Processor Coil or Kanso 2 Sound Processor is disconnected from your implant, it is referred to as a 'Coil Off'. 'Coil Offs' refers to the number of times that your sound processor is disconnected in a given day, either deliberately (e.g. while changing clothes or when taking a shower) and also instances when the coil or sound processor was disconnected unintentionally (i.e. accidentally knocked off). A 'Coil Off' may also be recorded if there is a problem with your Nucleus 7 Sound Processor coil cable.

The number of 'Coil Offs' varies for everybody, as it depends on your lifestyle. It is a good idea to establish your own baseline. You could use the average number of 'Coil Offs' every week to get an understanding of what is normal for you or your child. Alternatively, you could make a note of the number of 'Coil Offs' on a day when you are confident that there were no or minimal number of unintentional 'Coil Offs'. You can use this baseline to determine if the number of 'Coil Offs' you are seeing is higher than usual.

Tips within the Nucleus Smart App can help you with suggestions to reduce the number of 'Coil Offs' you experience.

The connection between your sound processor and your compatible Apple device may have been lost, so insufficient data was collected during this period.

To prevent this from happening in the future, ensure that both your compatible iPhone or iPod touch and sound processor are switched on, Bluetooth® is enabled and that your compatible Apple device is close by (at least once in the morning and once at night).

Please note that for data to be collected, the Nucleus Smart App must be running, but not necessarily be active in the foreground.

No. You just need to ensure that the compatible Apple device and your compatible sound processor(s) are both switched on, are close to each other regularly (at least once in the morning and once at night), that Bluetooth is enabled and the Nucleus Smart App is running on the compatible Apple device.

No. Your privacy is important to us. Your sound processor monitors the environment and detects speech, but does not record audio.

ForwardFocus is a user-activated control feature which allows you to hear better in challenging listening environments. It can be turned on or off in the ‘Program’ tab of the Nucleus Smart App.

When turned on, ForwardFocus reduces any noise coming from behind you so you can better hear the person talking in front of you. Simply turn it on in environments where you want to focus on someone speaking in front of you, and turn it off when it’s not needed, for example in a quiet setting.

ForwardFocus is available on Nucleus 7 and Kanso 2 Sound Processors. ForwardFocus needs to be enabled by your hearing professional. Contact Cochlear or your hearing health professional to learn more.

Data Sync is a feature of the Nucleus Smart App which allows data from your sound processor to be synchronised to the Cochlear Cloud.

If Data Sync is enabled, your Hearing Tracker data will be backed up and consolidated from all the devices through which data has been captured. This means that if you lose your phone, your data won't be lost if you log in from another device.

When you pair your sound processor with Nucleus Smart App, you will be asked if you wish to enable Data Sync. Enabling the Data Sync feature will mean that your Hearing Tracker data is synchronised to the Cochlear Cloud. If Data Sync is not enabled Hearing Tracker data is only stored on your device and will not be synchronised.

Remote Check is a new way to receive care from your clinician in the convenience of your own home.

Together with your clinician, Cochlear is proud to offer you this convenient, app-based service. With Remote Check, you can have your (or your child’s) routine check-up done remotely, potentially saving yourself the time and cost of travelling to a clinic when your hearing is progressing well.

Remote Check is not available in all countries and must be enabled by your clinician before you can access it in the app.

If you have any further questions about Remote Check, speak to your clinician or contact Cochlear Customer Service. Find your nearest customer service centre here: www.cochlear.com/customer-service

A complete list of the Apple and Android devices that are compatible with the Nucleus Smart App and Remote Check are listed here: www.cochlear.com/compatibility.

If you complete the Remote Check activities on an iPod touch, you need to be connected to Wi-Fi. If you’re using a compatible smartphone, it needs to be data enabled if you don't have Wi-Fi.

Your results are automatically sent from the Nucleus Smart App to Cochlear’s secure database. Your clinician can then log into Cochlear’s secure web-based portal to access and review your results.Your clinician will get in touch to recommend whether any further action is required.

Cochlear is committed to protecting the privacy of customer information in accordance with applicable privacy and data protection regulations. As such, we use high-level encryption techniques to ensure the security of your information. Personal information is handled in accordance with our Privacy Policy, which is available at www.cochlear.com/privacy

The time required to complete a Remote Check will depend on several factors including your familiarity with using Remote Check, whether you have one or two implants, and how many activities you are required to complete. Many recipients can complete their Remote Check in as little as 15 minutes.¹ Allow extra time when first using Remote Check to become familiar with the different activities.

Remote Check will always save your progress as you go, so you can take a break if you need to. However when you restart, you may need to repeat some activities depending on your progress to when Remote Check was paused.

If you experience issues, feel free to contact Cochlear Customer Service. Find your nearest customer service centre at: www.cochlear.com/customer-service.

Please contact your clinician or hearing health professional as soon as possible.

The Remote Check results are only visible to your clinician. Your clinician can send comments to you using the Nucleus Smart App.

After receiving notification to complete a Remote Check session, you have 14 days to complete it. You will receive emails and app notifications to remind you to complete your Remote Check.

MAP and processor settings can affect your Remote Check results. You should complete the Remote Check activities using your daily MAP and processor settings especially your usual volume setting.