Your Cochlear Account is the personal account you use to access Cochlear’s Connected Care services, including logging into the Baha Smart App.

Creating a Cochlear Account allows Cochlear to provide you with the resources, services and support to connect and empower you on your hearing journey with your Baha sound processor.

If you've purchased a Cochlear product from the online store or have used a Cochlear online service in the past, you may already have a Cochlear Account. You may be able to use the same email address and password to log in to the Baha Smart App. If you want to check whether you have a Cochlear Account, please contact your local Cochlear customer service team for assistance. Visit www.cochlear.com/customer-service for local contact details.

If you do not already have a Cochlear Account, you can create one via the Baha Smart App by tapping Unlock and selecting ‘Create account’.

After you submit your details, you will be sent an email with a link to activate your Cochlear Account. If you do not receive an email, check your Spam or Junk folder. If you are accessing your email from your mobile device, once you click on the activation link, the Baha Smart App will open automatically, and you will be able to log in with your email address and password. If you access your email account from a desktop computer, you will need to click on the activation link and then use your mobile device to log in to the Baha Smart App.

Your privacy is important to us. We are committed to protecting the privacy of your personal information in accordance with applicable privacy and data protection laws. Your personal information will be handled in accordance with our Global Privacy Notice. For more information visit www.cochlear.com/privacy.

If you cannot remember your password, first select 'I have a Cochlear account', then select "Forgot password?" on the log in page. Enter your email address and you will be emailed instructions on how you can reset your password.

If you cannot remember the email address associated with the account, please contact your local Cochlear customer service team at cochlear.com/customer-service.

If you would like to change the password for your Cochlear Account, start by logging out, then return to the login screen and tap ‘Forgot password’ and follow the on-screen instructions.

Note: This will change your password across all of your Cochlear online services.

Creating a Cochlear Account as part of connecting your sound processor to your app gives you access to the full feature set of the app. Once you have logged in, the app will check if your sound processor has been registered for Warranty purposes and for access to Cochlear online and Remote Care* purposes, where available. If it hasn’t, the app will prompt you to register and guide you with on-screen instructions.

To register, confirm the recipient’s name and the date the sound processor was first fit, then select the clinic that fitted the sound processor.

If you are experiencing difficulties or have any other questions about your Cochlear Account, please contact your local Cochlear customer service team for advice and assistance at www.cochlear.com/customer-service.

You can send a delete account request via the Baha Smart App. Open the main menu and tap on Account and Device, then select Delete Account. You can also contact your local Cochlear customer service team for assistance. Visit www.cochlear.com/customer-service for contact details.