Your first appointment

A hearing health professional can advise you on the best options to treat you or your child's hearing loss. Find out what to expect.

your first appointment anz.jpg

What you'll find on this page

  • Things to expect on your first visit.
  • How hearing loss is diagnosed.
  • Information about treatment options.

What to expect

A hearing health professional who provides advice and support is important. They are the experts in determining whether a hearing aid or an implant is right for your needs, or for those of your child. Finding the most appropriate solution can be life changing.

On the first visit, your hearing health professional may ask about medical history, recent hearing loss symptoms and general physical health to build a detailed case history.

They may perform or schedule an exam and run tests with the aim of reaching a diagnosis.

Ear exam

Your hearing health professional may use an otoscope to look into you or your child's ears. This cone-shaped instrument has a light on the end to help them see any physical problems inside the ear.

Hearing test

There are various tests hearing health professionals use to determine the type and degree of hearing loss. These include:

Pure tone sound tests (air conduction test)

In this air conduction test, different pitches and tones are played through headphones or earplugs. The patient signals when they hear a sound. For children, this test is often turned into a game to make the experience fun.

Speech recognition test

This test is similar to the pure tone test but uses words or sentences rather than tones. It helps the hearing health professional determine how well speech is heard and understood at different volumes.

Bone conduction test

In this test, a metal band with an attachment, called a bone oscillator, is placed against the bone behind the ear. The oscillator sends sounds to the inner ear through the bone by vibration and measures the hearing in the inner hearing pathways.


Receiving your results

The results of the hearing test are usually recorded on an audiogram. This chart maps the degree of hearing loss. Your hearing health professional will explain the results to you.

Discuss treatment options

Whatever the results show, remember there are treatment options for most types of hearing loss to help you or your child. Your hearing health professional will advise you, but also consider other factors, such as lifestyle and life stage (school, work, retirement). Once you've covered all the options, they'll outline the next step for treatment.

Try bone conduction hearing

If you or your child are diagnosed with conductive hearing loss, mixed hearing loss or single-sided deafness, it's possible to trial a bone conduction solution. Ask your hearing health professional for more information.

Find a hearing specialist near you


Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.

In Australia, Cochlear™ Nucleus® implant systems are intended for the treatment of moderately severe to profound hearing loss.

In Australia, Baha® bone conduction implant systems are intended for the treatment of moderate to profound hearing loss.

In Australia, the Cochlear™ Osia® System is indicated for patients with conductive, mixed hearing loss and single-sided sensorineural deafness (SSD) aged 10 years and above with up to 55 decibels sensorineural hearing loss. Patients should have sufficient bone quality and quantity to support successful implant placement. Surgery is required to use this product. Any surgical procedure carries risk.

For Cochlear™ Nucleus®, Osia® and Baha® systems: This product is not available for purchase by the general public. For information on funding and reimbursement please contact your health care professional.

Any testimonial featured on this website is intended for an Australian audience only.