Nucleus® Smart App: Frequently Asked Questions
The Cochlear™ Nucleus 7 Sound Processor is compatible with the Nucleus Smart App.
The Nucleus Smart App is compatible with iPhone 5 (or later) and iPod 6th generation devices (or later) running iOS 10.0 or later. It is not designed for use with other Apple devices.
^The Cochlear Nucleus 7 Sound Processor is compatible with iPhone, iPad and iPod touch. For compatibility information visit www.cochlear.com/compatibility. The Cochlear Nucleus Smart App is available on App Store and Google Play. For compatibility information visit www.cochlear.com/compatibility. Apple, the Apple logo, FaceTime, Made for iPad logo, Made for iPhone logo, Made for iPod logo, iPhone, iPad Pro, iPad Air, iPad mini, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
The Nucleus Smart App can be downloaded for free from the Apple App Store. Tap the App Store icon, search for 'Nucleus Smart', and then select to download the Nucleus Smart App. Please be aware that the Nucleus Smart App may not be available in all countries, and may therefore not appear in your search.
Once you’ve downloaded and installed the Nucleus Smart App, tap ‘Demo Mode’ to start learning about the different functions and features. This allows you to explore the Nucleus Smart App, and familiarise yourself with how it works even before you have your Nucleus 7 Sound Processor.
To control your Nucleus 7 Sound Processor with the Nucleus Smart App, you will need to log in with your Cochlear Account details. If you do not have a Cochlear Account, you can create an account once you have downloaded the app by tapping ‘Create new account’ and following the on screen instructions.
You can pair your Nucleus 7 Sound Processor with up to five compatible Apple devices and have the Nucleus Smart App installed on all of them. However, you can only connect one compatible Apple device to your sound processor(s) at a time.
In Demo Mode, you can use the Nucleus Smart App without a connection to a Nucleus 7 Sound Processor for demonstration purposes or just to try it out. You can enable/disable Demo Mode under ‘Settings’ in the Nucleus Smart App.
Yes. If you pair your compatible Apple device with your child’s Nucleus 7 Sound Processor, you can control and monitor the processor, which allows you to see battery status, adjust volume and change program without needing to touch the sound processor.
You may want to disable audio streaming to your child’s processor so that your phone call or music does not stream to their processor. You can do this by going to Settings> General> Accessibility> Hearing Devices and turning off ‘Stream to hearing device’. This will stop streaming to your child’s sound processor but still allow control via the Nucleus Smart App.
If you are unable to adjust your sound processor(s) using the Nucleus Smart App, your compatible Apple device may not have been paired properly with your processor.
To learn more about the pairing process, watch our Nucleus 7 pairing animation. If you have successfully completed the pairing process, ensure that your device is within the recommended range, and that there is nothing causing excessive interference. If the problem persists, contact Cochlear or your hearing health professional.
In the top right of the Nucleus Smart App home screen, you will see a battery icon. This will indicate how full your batteries are. Tap the battery icon to see the ‘Status’ screen which shows more detailed view of the sound processor battery level. This screen also illustrates the sound level being delivered to your Nucleus 7 Sound Processor, and the sound processor status indicator. A tick indicates that your Nucleus 7 Sound Processor is working properly.
Double-click the Home button on your compatible Apple device to see all apps that are running. Swipe left or right to cycle through the apps and, if the Nucleus Smart App is running, you will find it among the app previews. Tap the Nucleus Smart App screen preview to return to the app and continue using it. In order to receive alerts, locate a lost sound processor and use the Hearing Tracker features, you should always have the app running on your Apple device. If you need to close the app for troubleshooting, be sure to re-open the app.
The Nucleus Smart App will only stop running if you force the app to close. You should only close the app for troubleshooting purposes as the app must be running to utilise features like Find My Processor and Hearing Tracker. To close the app, double-click the Home button on your compatible Apple device to see all apps that are running. Swipe left or right to cycle through your open apps until you find the preview of the Nucleus Smart App. Once you find the Nucleus Smart App preview screen, swipe up to close the app.
If you are still experiencing difficulties or have any other questions about the Nucleus Smart App, please contact your local Cochlear office for advice and assistance at cochlear.com/intl/contact/global-offices.