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Learn more about your Cochlear™ Account


Your Cochlear Account is the personal account you use to access Cochlear services. It allows you to sign in to Cochlear's online services using an email address and password. You need a Cochlear Account to access Cochlear services like the Cochlear Baha Smart App.

Creating a Cochlear Account allows Cochlear to provide you with the resources, services and support to connect and empower you on your hearing journey with your Baha 6 Max Sound Processor. Cochlear will also be able to keep you informed of any updates regarding iOS or Android™ and the Baha Smart App.


If you've purchased a Cochlear product from the online store or have used a Cochlear online service in the past, you may already have a Cochlear Account. You may be able to use the same email address and password to log in to the Baha Smart App. If you want to check whether you have a Cochlear Account, please contact your local Cochlear customer service team for assistance.


If you do not already have a Cochlear Account (i.e. you do not already access other Cochlear online services with an email address and password) you can create one by selecting ‘Create new account’ from the Baha Smart App.

After you submit your details, you will be sent an email with a link to activate your Cochlear Account. If you do not receive an email, check your Spam or Junk folder. If you are accessing your email from your mobile device, once you click on the activation link, the Baha Smart App will open automatically, and you will be able to login with your email address and password. If you access your email account from a desktop computer, you will need to click on the activation link and then use your mobile device to log in to the Baha Smart App.


Your privacy is important to us. We are committed to protecting the privacy of your personal information in accordance with applicable privacy and data protection laws. Your personal information will be handled in accordance with our Privacy Policy. For more information visit cochlear.com/privacy.


If you cannot remember the email address you used, please contact your local Cochlear customer service team at cochlear.com/customer-service

If you cannot remember your password, first select 'I have a Cochlear account', then select "Forgot password?" on the log in page. Enter your email address and you will be emailed instructions on how you can reset your password.


If you are still experiencing difficulties or have any other questions about your Cochlear Account, please contact your local Cochlear office for advice and assistance at cochlear.com/customer-service.