The Cochlear™ Nucleus® Sound Processors that can connect to a compatible smartphone can use the Nucleus Smart App. For compatibility information visit www.cochlear.com/compatibility.

For compatibility information, visit www.cochlear.com/compatibility.

The Nucleus Smart App can be downloaded for free from the Apple App Store. Tap the App Store icon, search for 'Nucleus Smart', and then select to download the Nucleus Smart App. Please be aware that the Nucleus Smart App may not be available in all countries, and may therefore not appear in your search.

Once you’ve downloaded and installed the Nucleus Smart App, tap ‘Demo Mode’ to start learning about the different functions and features. This allows you to explore the Nucleus Smart App, and familiarise yourself with how it works even before you have your compatible sound processor.

To control your sound processor with the Nucleus Smart App, you will need to log in with your Cochlear Account details. If you do not have a Cochlear Account, you can create an account once you have downloaded the app by tapping ‘Create new account’ and following the on-screen instructions.

You can pair your compatible sound processor with up to five compatible Apple devices and have the Nucleus Smart App installed on all of them. However, you can only connect one compatible Apple device to your sound processor(s) at a time.

Yes. If you pair your compatible Apple device with your child’s sound processor, you can control and monitor the processor, which allows you to see battery status, adjust volume and change program without needing to touch the sound processor.

You may want to disable audio streaming to your child's processor so that your phone call or music does not stream to their processor. You can do this by changing the 'Audio Routing' for your hearing device, which is a setting under 'Accessibility' in your Apple device 'Settings'. When in the 'Audio Routing' settings, select 'Never Hearing Devices' for 'Call Audio' or 'Media Audio' to stop streaming calls or media. This will stop streaming to your child's sound processor but still allow control via the Nucleus Smart App.

If you are unable to adjust your sound processor(s) using the Nucleus Smart App, your compatible Apple device may not have been paired properly with your processor.

To learn more about the pairing process, watch our pairing animation. If you have successfully completed the pairing process, ensure that your device is within the recommended range, and that there is nothing causing excessive interference. If the problem persists, contact Cochlear.

To unpair a sound processor:

1. Open the app’s menu
2. Tap ‘Manage Hearing Devices’
3. Select the sound processor to unpair
4. Tap ‘Remove hearing device’
5. Follow the instructions

In the top right of the Nucleus Smart App home screen, you will see a battery icon. This will indicate how full your sound processor battery is. Tap the battery icon to see the ‘Status’ screen which shows a more detailed view of the sound processor battery level. This screen also illustrates the sound level being delivered to your sound processor, and the sound processor status indicator. A tick indicates that your sound processor is working properly.

If you have a compatible Nucleus Sound Processor you can benefit from Remote Firmware Updates. This means that Cochlear can provide Firmware Updates directly to your sound processor, without the need for you to visit a clinic.

Remote Firmware Updates can be received via the Nucleus Smart App. When connected to the internet, you will receive a notification through the app when a Firmware Update is available. When you accept the update, the new firmware will be downloaded in the background (without interruption to your sound processor). Once the download is complete, you will be prompted to restart your sound processor to apply the Firmware Update. (This can be performed when most convenient.) Upon successful completion of the update, you will be notified that your sound processor is now up to date. For compatibility information visit www.cochlear.com/compatibility.

When connected to the internet, you will receive a notification through the app when a Firmware Update is available for a compatible sound processor. When you accept the update, the new Firmware will be downloaded in the background (without interruption to sound processor function). Once the download is complete, you will be prompted to restart your sound processor to apply the Firmware Update. (This can be performed when most convenient.) Upon successful completion of the update, you will be notified that your sound processor is now up to date.

If you are still experiencing difficulties or have any other questions about the Nucleus Smart App, please contact your local Cochlear office for advice and assistance at www.cochlear.com/customer-service.