Warranty coverage

We understand things can happen to your device. That's why Cochlear's products are covered by a global warranty.

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What you'll find on this page

  • Cochlear's global warranty for our products.
  • Cochlear's Service Plans.


Cochlear provides extensive implant and product warranties, as well as a wide range of service support options to meet customer needs.

When you buy Cochlear™ accessories, always complete and send in any registration cards and forward them immediately to the address listed to make sure you are covered by the warranty. You’ll also need to keep your proof of purchase.

Cochlear™ Nucleus® System Global Limited Warranty

Cochlear™ Baha® System Global Limited Warranty

Cochlear Care Service Plans

We understand that hearing is a precious gift. That’s why your Cochlear equipment includes a standard warranty that covers for the cost of service and repairs. However, if there are any unexpected repair, service or replacement costs after your warranty expires, you may need to take care of these yourself.

Cochlear Care Service Plans* help cover these costs and repairs.

We have two plans available:

  • the Cochlear Care on the Air Plan covers sound processors that are approaching their end of warranty, or are already out of warranty
  • the Cochlear Care Extended covers new sound processors.

* Cochlear Care Service Plans are not available in all countries.

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Contact us

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This content is intended for professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.