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Upgrade process at a glance

Take the upgrade journey to hear your best and feel the difference.

Learn about the upgrade process and where you can start.

A smooth road to upgrading

If you are feeling hopeful at the thought of how much easier your life may be with a next-generation sound processor^, but at the same time feeling nervous about the upgrade process itself, you’re not alone. It’s completely normal to feel this way.

But you won’t have to do it on your own – your hearing care professional and Cochlear are here to help guide you through the process.

How to upgrade

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Make an appointment
Contact your clinic or Cochlear to arrange an upgrade consultation.

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Get to know your upgrade options
Your clinician will help you explore and choose a new generation sound processors to best suit your hearing and lifestyle needs.

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Order your new sound processor
When you’re ready to proceed with the upgrade, your clinician will place an order for you and let you know when to come in for a fitting appointment.

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After your clinician fits you with your new sound processor, you are ready to take it home.


Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always follow the directions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.

^ Cochlear Nucleus® Kanso® 2 Sound Processor, Cochlear Nucleus 7 Sound Processor, Cochlear Nucleus Kanso Sound Processor, Cochlear Nucleus 6 Sound Processor.

© Cochlear Limited 2023.