Extended Warranty Coverage

Start Here: Device Selection

The Nucleus Family

Nucleus Kanso

Nucleus 6

Nucleus Hybrid

Nucleus 5

Nucleus Freedom

The Baha Family

Baha 5

Baha 5 Power

Baha 5
SuperPower

Baha 4

Baha 3

Baha 3 Power

Baha Legacy

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Device Coverage Overview

Nucleus Kanso

U.S. Canada

  • Device name: Nucleus Kanso
  • Device release date: 2016
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Device name: Nucleus Kanso
  • Device release date: 2016
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
Nucleus 6

U.S. Canada

  • Device name: Nucleus 6
  • Device release date: 2013
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Upgrade Option(s): Kanso
  • Device name: Nucleus 6
  • Device release date: 2013
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Upgrade Option(s): Kanso
Nucleus Hybrid

U.S. Canada

  • Device name: Nucleus Hybrid
  • Device release date: 2014
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Device name: Nucleus Hybrid
  • Device release date: 2014
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
Nucleus 5

U.S. Canada

  • Device name: Nucleus 5
  • Device release date: 2009
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Upgrade Option(s): Nucleus 6, Kanso
  • Device name: Nucleus 5
  • Device release date: 2009
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Upgrade Option(s): Nucleus 6, Kanso
Nucleus Freedom

U.S. Canada

  • Device name: Nucleus Freedom
  • Device release date: 2005
  • Device obsolescence date: December 31, 2016
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? No
  • Upgrade Option(s): Nucleus 6, Kanso
  • Device name: Nucleus Freedom
  • Device release date: 2005
  • Device obsolescence date: December 31, 2016
  • Original Warranty: 5 years, from activation date
  • Upgrade Warranty: 3 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? No
  • Upgrade Option(s): Nucleus 6, Kanso
Baha 5

U.S. Canada

  • Device name: Baha 5
  • Device release date: 2015
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Device name: Baha 5
  • Device release date: 2015
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
Baha 5 Power

U.S. Canada

  • Device name: Baha 5 Power
  • Device release date: 2016
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Device name: Baha 5 Power
  • Device release date: 2016
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
Baha 5 SuperPower

U.S. Canada

  • Device name: Baha 5 SuperPower
  • Device release date: 2016
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
  • Device name: Baha 5 SuperPower
  • Device release date: 2016
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: Yes
  • Available for repair? Yes
Baha 4

U.S. Canada

  • Device name: Baha 4
  • Device release date: 2013
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? Yes
  • Upgrade Option(s): Baha 5
  • Device name: Baha 4
  • Device release date: 2013
  • Device obsolescence date: October 1, 2021
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? Yes
  • Upgrade Option(s): Baha 5
Baha 3

U.S. Canada

  • Device name: Baha 3 (BP100)
  • Device release date: 2009
  • Device obsolescence date: December 31, 2016
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? No
  • Upgrade Option(s): Baha 5
  • Device name: Baha 3 (BP100)
  • Device release date: 2009
  • Device obsolescence date: December 31, 2016
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? No
  • Upgrade Option(s): Baha 5
Baha 3 Power

U.S. Canada

  • Device name: Baha 3 Power (BP110)
  • Device release date: 2009
  • Device obsolescence date: December 31, 2017
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? Yes
  • Upgrade Option(s): Baha 5 Power
  • Device name: Baha 3 Power (BP110)
  • Device release date: 2009
  • Device obsolescence date: December 31, 2017
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? Yes
  • Upgrade Option(s): Baha 5 Power
Baha Legacy

U.S. Canada

  • Device name: Cordelle II
  • Device release date: 1999
  • Device obsolescence date: July 1, 2017
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? No
  • Upgrade Option(s): Baha 5 SuperPower
  • Device name: Cordelle II
  • Device release date: 1999
  • Device obsolescence date: August 1, 2017
  • Original Warranty: 2 years, from activation date
  • Upgrade Warranty: 2 years, from shipment date
  • Extended Warranty Available: No
  • Available for repair? No
  • Upgrade Option(s): Baha 5 SuperPower

What are my options?

Check my current warranty status

Login to Cochlear Family

Purchase an Extended Warranty

Call 1-800-483-3123
Email Customer@cochlear.com

Upgrade my Device

Nucleus

Baha

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Purchasing Options and Pricing

By purchasing an Extended Warranty, you’ll continue to have peace of mind knowing that replacement parts and unexpected repairs are covered once your previous warranty ends. Each Extended Warranty will cover one sound processing device for 1 year, and becomes active the day after your previous warranty expires; ensuring you are never without coverage.

Depending on when you purchase an Extended Warranty, your options and pricing may vary. Please select the option below that best describes your current warranty coverage situation:

My current sound processor warranty is going to expire soon, I would like to purchase an Extended Warranty for one or more sound processors.

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Price:

$650 per sound processor

$780CAD per sound processor

Payment Options

At the time of purchase you can elect to pay for your Extended Warranty in full, or you have the option to set up a payment plan and finance 4 consecutive monthly payments through Cochlear. Each payment plan includes a $50 financing fee and the first payment of $175.00 is due at time of purchase. The remaining 3 payments will continue for 3 consecutive months at the rate of $175.00 per month.

At the time of purchase you can elect to pay for your Extended Warranty in full, or you have the option to set up a payment plan and finance 4 consecutive monthly payments through Cochlear. Each payment plan includes a $50 financing fee and the first payment of $207.50 is due at time of purchase. The remaining 3 payments will continue for 3 consecutive months at the rate of $207.50 per month.

My sound processor is out of warranty, but I need a repair right away.

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Price:

$750 per sound processor

$900CAD per sound processor

Payment Options

For one-time repairs, Cochlear does not offer financial assistance or payment plan options. A payment in the full amount of $750 must be made at the time of the one-time repair request.

For one-time repairs, Cochlear does not offer financial assistance or payment plan options. A payment in the full amount of $900 must be made at the time of the one-time repair request.

I have multiple recipients and sound processors in my family that need an Extended Warranty.

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Price:

$2400 per household

$2800 per household

Payment Options

The Extended Warranty Family Plan is designed to help families with multiple Nucleus® or Baha® recipients provide additional coverage at an affordable rate. The Family Plan is available to spouses and dependent children and is designed to cover families of up to six individuals.

To order a family plan, contact customer service at 1-800-483-3132 to see if your household qualifies.

The Extended Warranty Family Plan is designed to help families with multiple Nucleus® or Baha® recipients provide additional coverage at an affordable rate. The Family Plan is available to spouses and dependent children and is designed to cover families of up to six individuals.

To order a family plan, contact customer service at 1-800-483-3132 to see if your household qualifies.

Extended Warranty Information and Questions

What does an Extended Warranty cover?

An Extended Warranty covers wear and tear overtime, accidental damage and manufacturer defects that could result in needing a repair to your Nucleus® or Baha® sound processing device(s). Under your Extended Warranty coverage, there is no limit to the number of times that you can send your sound processor in for repair, no questions asked. Your Extended Warranty also guarantees you’ll have personalized support from one of our Recipient Support troubleshooting experts and all of your shipping materials and associated costs are covered. Cochlear also promises to have your sound processor returned to you within 3-5 days, after one of our trained technicians repairs and restores any issues.

When can I purchase an Extended Warranty?

Extended Warranties must be purchased before your current warranty coverage expires. If your warranty expires before you purchase an Extended Warranty or upgrade your current sound processor(s), you will need to purchase a one-time repair fee should anything happen to your device(s).

Why do I need an Extended Warranty?

If you are not planning to upgrade your sound processor(s) in the near future, Cochlear recommends having your current sound processor(s) covered by an Extended Warranty. Having an Extended Warranty ensures that you or your loved ones are protected from any unexpected out-of-pocket repair costs over the next year, or until you are ready for your next upgrade.

What if I don’t have an Extended Warranty, but I need a repair?

Cochlear allows you to send your sound processor in for repair at any time with the purchase of a one-time repair fee. In addition to having your sound processor repaired by a trained technician, this one-time repair fee also comes with 6-months of supplemental Extended Warranty coverage for the repaired device. Which means you’ll have peace of mind knowing that your sound processor is repaired and covered by an Extended Warranty.

Will my health insurance provider cover the cost of an Extended Warranty?

Most health insurance providers will not cover the cost of an Extended Warranty, however, many health insurers will provide coverage on replacement parts and repairs. Your health insurance provider may also cover the cost of an upgrade to newer Cochlear technology if you’ve had your current sound processor for 5 years or more. Check with your health insurance provider to find out what your benefit plan may cover to know which option is best for you.

For more tips on working with your insurer, click here.

Can I cancel my Extended Warranty?

Yes, if no claims have been made against your Extended Warranty you may cancel within 30 days of original purchase and receive a full refund.

If you decide to cancel before you have completed all of your payments, Cochlear will issue a pro-rated refund less a $25 cancellation fee.

Or if you decide to upgrade your device before your Extended Warranty is up, but it is already paid in full, Cochlear will either issue a pro-rated refund, or you can elect to have the remaining coverage begin again at the end of the upgrade warranty on your new device.