Contact Us

We look forward to hearing from you. We’re Hear now. And always!

NEW TO COCHLEAR

FOR RECIPIENTS

Connect with a Cochlear Expert

If you are considering a Cochlear hearing solution, we have a team of experts ready to assist you! You just can't get better advice.





Request Free Information

Interested in learning more about our Nucleus® System or Baha® System? Complete this simple form to receive your FREE information guide explaining everything you need to know about our solutions.





























Connect with other Cochlear Users

The Cochlear Community is a great resource where you can learn more about hearing loss and Cochlear's solutions. In the community, you can meet others who have our technology and learn about their hearing journeys. You can even connect with a volunteer navigator who can help answer your questions.











Talk with a Cochlear Expert

If you are considering a Cochlear hearing solution, you can also reach a Cochlear expert by phone!

  • Toll Free: 800-216-0228

Pre-Surgical Insurance Support

Unlike hearing aids, hearing implants are covered by most insurance policies. Evaluations for hearing implants are usually covered as well.

To make the process easier, Cochlear's Pre-Surgical Insurance Support Team is available to help you obtain necessary insurance approval and provide assistance in appealing denied coverage for Cochlear's Nucleus and Baha Systems.

Support Center

Find answers to frequently asked questions in our online Support Center. Obtain troubleshooting assistance, learn about warranty coverage, extend your warranty coverage with a Cochlear Service Plan and find helpful videos, manuals and FAQs.


Customer Care & Technical Support

Should you need advanced troubleshooting and support, we have a team of experts ready to assist you.

Open Monday through Friday, 6am – 6pm and
Saturdays 8am – 12pm Mountain Time.

Adjusted Hours:

  • November 28 - Friday (6AM-6PM MST)
  • December 19 - Friday (6AM-4PM MST)
  • December 24 - Wednesday (6AM-4PM MST)

Closed for Business:

  • November 27 - Thursday (Thanksgiving)
  • November 29 - Saturday
  • December 25 - Thursday (Christmas Day)
  • January 1 - Thursday (New Years Day)

Toll Free: 800.483.3123

Email: Customer@Cochlear.com



Insurance Support

Learn about the process of ordering replacement parts, upgrades and accessories.


Support for Medicare and Medicaid

Our reimbursement support specialists are available to help you obtain replacement parts, upgrades and accessories.



Online Store

Browse our online store to find products that can help sustain or improve the quality of your hearing experience.


Where We are Located

North American Headquarters
13059 East Peakview Avenue
Centennial, CO 80111

Chat

Our chat option is temporarily unavailable. We apologize for any inconvenience this may cause.
During this time we encourage you to use the other contact methods above.