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We look forward to hearing from you. We’re Hear now. And always!

 

Self Support

Direct Contact Options

Start

Select One:

Please select an option below to help us better serve you.

I already have a Cochlear Hearing Implant

I do not have a Cochlear Hearing Implant

For professionals and clinics - please call 877.883.3101 or email us at CamClinicServices@cochlear.com

We're here to help.

Whether you're a new implant recipient or a recent upgrader, you'll never get tired of discovering new sounds. We're here to help
you hear your personal best and answer your questions.

FAQs

Review our most frequently asked questions
for quick answers.

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Visit Our Support Center

Insurance Support

Learn about the process of ordering
replacement parts, upgrades and accessories.

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Go There

Online Store

Browse our online store to find products that
can help sustain or improve the quality of
your hearing experience.

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Start Browsing

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Cochlear Family

You can get personalized support, find warranty information, and receive details
about your processor by logging into your Cochlear Family account. If you don't have
an account yet, sign up below.

Register Here

Login

We're here to help.

We understand that you may have questions throughout your journey to better hearing. This decision is not one to take lightly; the sounds and experiences you could gain are worth the effort. We want you to feel comfortable every step of the way, and we'll be there to support you and answer your questions.

Talk with a Volunteer

Learn about hearing solutions from others who use Cochlear Hearing Implants. Meet Cochlear volunteers who have been through a similar journey and get answers to your questions.

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Visit Cochlear Connections

Read our Blog

Our Hearing Connections blog is a great resource to read about Cochlear solutions and hearing loss journeys.

Read Blog

Visit Our Blog

Watch Stories

Watch stories of those who are living with a Cochlear Hearing Implant.

Watch Stories

Watch Here

Take the Next Step

Your journey to better hearing is worth every step.

Learn more about the steps to getting a cochlear implant.

Start

Select One:

Please select an option below to help us better serve you.

I already have a Cochlear Hearing Implant

I do not have a Cochlear Hearing Implant

For professionals and clinics - please call 877.883.3101 or email us at CamClinicServices@cochlear.com

Call Us

Call Us

  • - For support and advanced troubleshooting, please call 800.483.3123
  • - For Cochlear's Reimbursement and Insurance Services, please call 800.633.4667 (option 2)
Chat

Chat

We now offer chat through the Cochlear Store. To chat with a representative:

  • - Click here to be redirected to the Cochlear Store welcome page
  • - Locate and click on the Chat Now icon in the upper-right corner
 
Cochlear Family image

Cochlear Family

You can get personalized support, find warranty information, and receive details
about your processor by logging into your Cochlear Family account. If you don't have
an account yet, sign up below.

Register Here

Login

Have a question? We’re here to help.

Call Us

Contact us by phone or email.

- Considering a Cochlear Hearing Solution?

  • If you have questions, we have experts that are ready to assist you! Learn more about the steps for getting an implant and our products and company from our highly skilled Concierge team.
  • Phone: 800.216.0228
  • Email: Concierge@Cochlear.com

- Pre-Surgical Insurance Support

  • Unlike hearing aids, hearing implants are covered by most insurance policies. Evaluations for hearing implants are usually covered as well.
  • To make the process easier, Cochlear's Pre-Surgical Insurance Support Team is available to help you obtain necessary insurance approval and provide assistance in appealing denied coverage for Cochlear's Nucleus and Baha Systems. For pre-surgical insurance questions, please contact:
  • Phone: 800.633.4667 (Option 4)
  • Email: OMS@Cochlear.com