Contact Us

We look forward to hearing from you. We’re Hear now. And always!



Talk to a Cochlear Representative

We have a team of experts ready to assist you! Our Concierge representatives are licensed audiologists who are also implant recipients or the parent of one. You just can't get better advice.

Request Free Information

Interested in learning more about our Nucleus® System or Baha® System?

Please take a few moments to complete our form and we will send you free literature explaining everything you need to know about our products.

Pre-Surgical Insurance Support

Unlike hearing aids, hearing implants are covered by most insurance policies. Evaluations for hearing implants are usually covered as well.

To make the process easier, Cochlear's Pre-Surgical Insurance Support Team is available to help you obtain necessary insurance approval and provide assistance in appealing denied coverage for Cochlear's Nucleus and Baha Systems.

Support Center

Find answers to frequently asked questions in our online Support Center. Obtain troubleshooting assistance, learn about warranty coverage, extend your warranty coverage with a Cochlear Service Plan and find helpful videos, manuals and FAQs.

Customer Care & Technical Support

Should you need advanced troubleshooting and support, we have a team of experts ready to assist you.

Open Monday through Friday, 6am – 6pm and
Saturdays 8am – 12pm Mountain Time.

Insurance Support

Learn about the process of ordering replacement parts, upgrades and accessories.

Support for Medicare and Medicaid:

Our reimbursement support specialists are available to help you obtain replacement parts, upgrades and accessories.


Our chat option is temporarily unavailable. We apologize for any inconvenience this may cause.
During this time we encourage you to use the other contact methods above.

Where We are Located

North American Headquarters
13059 East Peakview Avenue
Centennial, CO 80111

Online Store

Browse our online store to find products that can help sustain or improve the quality of your hearing experience.