Customer service

Customer service helps you manage, coordinate and resolve incidents.

Customer services

If you're considering a cochlear implant or if you are a current customer and need support or information, contact us using the online form or by using the phone numbers below.

  • General enquiries: +44 (0) 1932 263 600
  • Recipient orders: +44 (0) 1932 263 620
  • Travel Programme: +44 (0) 1932 263 640
  • Volunteer Advocates: +44 (0) 1932 263 602

Broken sound processor

Call your audiologist if your sound processor is broken. They will help troubleshoot the problem. If you need a replacement, your audiologist will make arrangements with Cochlear.

Troubleshooting information online

Frequently asked questions (FAQs)

Here you can find answers to frequently asked questions regarding products and services.

Read FAQs now