Customer service

Customer service helps you manage, coordinate and resolve incidents.

Generic requests

If you're considering a cochlear implant or if you are a current customer and need support or information, contact us using our online form.

Broken sound processor

Call your audiologist if your sound processor is broken. They will help troubleshoot the problem. If you need a replacement, your audiologist will make arrangements with Cochlear.

Troubleshooting information online

Customer services
  • For general enquiries:
    Tel: +44 (0) 1932 263 600
  • Recipient orders:
    Tel: +44 (0) 1932 263 620
  • Travel Programme:
    Tel: +44 (0) 1932 263 640
Contact us form
Frequently asked questions (FAQs)

Here you can find answers to frequently asked questions regarding products and services.

Read FAQs now