Contact Us

Your questions and feedback are important to us and we look forward to hearing from you. We’re Hear now. And always!

I have a Cochlear hearing solution

Cochlear Customer Service – Australia and NZ

Our friendly and efficient Customer Service team are here to help you with support and information about your products and services. We are available from 7.30am-6.00pm (Australian Eastern Standard Time).

Phone: 1800 620 929 (Australia)
Phone: 0800 444 819 (NZ)
Email: customerservice@cochlear.com

Customers can visit myCochlear™ to get fast access to secure, personalised information, tools and support resources and the online store to help you make the most of your hearing life with Cochlear.

Cochlear Care Centre (Victoria)

Phone: 1800 069 365
Email: carecentre.vic@cochlear.com

Cochlear Care Centre
Ground Floor 174 Victoria Parade
East Melbourne VIC 3002
Book your next appointment online.

Geelong Cochlear Care Centre
Ground Floor, Geelong Private Medical Centre
73-79 Little Ryrie Street
Geelong VIC 3220
Book your next appointment online.

I am considering a Cochlear hearing solution

Cochlear Concierge - Australia and NZ

If you have questions, we have experts who are ready to assist you! Learn more about the steps for getting a Cochlear hearing solution from our highly skilled Concierge team, available 9.00am-5.00pm (Australian Eastern Standard Time).

Phone: 1800 875 212 (Australia)
Phone: 0800 445 367 (NZ)
Email: concierge_ausnz@cochlear.com

I am a hearing care professional

For professionals and clinics - if you need help with an urgent clinical matter please call our hearing care professional's helpline.

Phone: 1800 800 989 (Australia)
Phone: 0800 420 438 (NZ)
Email: anz.support@cochlear.com

Australia and New Zealand
Contact details for all Cochlear offices

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