Using the Nucleus 5: Information, Support, & Maintenance

Discover a whole new world of sound.

Whether you're a new implant recipient or a recent upgrader, you'll never get tired of discovering new sounds. From the ringing of the phone or the laughter of children playing, you'll be hearing all kinds of interesting things. And we're here to help you adjust to a life filled with all these wonderful new sounds you no longer have to live without.

This section of our website is devoted to you. You’ll find all kinds of tools and resources to help you in your hearing life. But if you can’t find what you’re looking for on our site, don't hesitate to contact us.


Got a question? Chances are good you can find the answer you need in our Support and Community section. Here you'll find troubleshooting tips, answers to frequently asked questions and handy insurance information. You can also find ways to reach out to other recipients through our online community, social media and volunteer network.

Nucleus 5 Basics

Here's a handy guide for getting to know your Nucleus® 5 sound processor.

Care and Maintenance

Use these steps to keep your sound processor working properly.

User Manuals/Videos

Here are some good resources for learning all the basics, maintenance, wearing options and accessories for your sound processor. View short instructional videos will help you get the most out of your Cochlear products or download the product manuals for your sound processor and remote assistant.

MRI and other medical considerations

It's very important that you be aware of the impact of your implant in certain medical situations and treatments.