Self Support

Often, the issues you are having can be easily resolved by the helpful sections below.

However, if you have read through these and are still having problems, please don’t hesitate to contact us directly.


As with all devices and technology, sometimes things go a little haywire or need to be adjusted. If you are having any issues or questions, check our troubleshooting tips below. The solution may be as simple as changing a battery or resetting your sound processor.

Warranty Coverage

Should you have problems with your sound processor while under warranty, we’ve got you covered.

Videos and Manuals

Here are some good resources for learning all the basics, maintenance, and accessories for your sound processor.


Get answers to some frequently asked questions.